Arness Mona Reianne Ramos
Baguio City
Summary
Experienced with team leadership, project management, and strategic planning. Utilizes strong communication and problem-solving skills to drive team success and project outcomes. Track record of fostering collaboration and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Sr. Team Leader
Concentrix
02.2023 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Team Leader
Concentrix
01.2020 - Current
- Email Organization and Calendar Management
- Coaching and Agent development
- Analysis and Reporting
- Strategic Team Action Planning
- Expert on different follow up Tactics for performance improvement
- Team Engagement
- KPI and Quality Delivery
- Expert on handling all channels Phone | Chat and Email
- Social Media Mgt - Creates Social Media Pages for Activity Promotion and Engagement for the targeted audience
Subject Matter Expert
Concentrix
09.2018 - 01.2020
- Escalation Management on all Channels
- Chat Phone and Email
- Product Expert
- Process Update Facilitation
- Account Support on TOP FAQs
- Transition Support
Customer Service Representative
Concentrix
06.2016 - 09.2018
- Inbound and Outbound Call Management
Reservations Agent
Sitel Phil.
03.2015 - 03.2016
- Inbound and Outbound Call Management
Licensed Pharmacist
Pines City Doctors Hospital
02.2012 - 02.2015
- Checking and Dispensing Medicine
- Maintains Quality of Medicines supplied to patients
- Ensuring that supplies of medicine is within law
Licensed Pharmacist
Doctor's Generic Pharmacy Incorporated
06.2010 - 11.2011
- Checking and Dispensing Medicine
- Maintains Quality of Medicines supplied to patients
- Ensuring that supplies of medicine is within law
Education
Bachelor of Science - Pharmacy
SAINT LOUIS UNIVERSITY
01.2009
Skills
- Agent Development and Management
- Performance Improvement
- Analysis and Reporting
- Client KPI and Quality Delivery
- Calendar and Schedule Organization
- Email Organization and Management
Websites
Phone
+63 969 511 2744
Timeline
Sr. Team Leader
Concentrix
02.2023 - Current
Team Leader
Concentrix
01.2020 - Current
Subject Matter Expert
Concentrix
09.2018 - 01.2020
Customer Service Representative
Concentrix
06.2016 - 09.2018
Reservations Agent
Sitel Phil.
03.2015 - 03.2016
Licensed Pharmacist
Pines City Doctors Hospital
02.2012 - 02.2015
Licensed Pharmacist
Doctor's Generic Pharmacy Incorporated
06.2010 - 11.2011
Bachelor of Science - Pharmacy
SAINT LOUIS UNIVERSITY
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