Summary
Overview
Work History
Education
Skills
Timeline
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Arnelle Louise Taluban

Arnelle Louise Taluban

Tayum

Summary

Motivated Virtual Assistant with a strong customer service background. Skilled in managing high call volumes, optimizing service levels, and applying best practices in team and data management.

Overview

11
11
years of professional experience

Work History

Virtual Assistant

Affirm Data
09.2024 - Current
  • Proficient in CRM and call center systems
  • Managed high volumes of inbound/outbound calls, messages, and emails to schedule appointments, provide support, and follow up on service requests
  • Accurately entered data and maintained organized documentation for multiple accounts/projects
  • Maintained a structured database system to improve daily operational efficiency

Quality Analyst

Netic Labs
01.2024 - 01.2025


  • Attention to detail and accuracy
  • Documented inspection findings and worked with the quality team to implement corrective actions.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service

Virtual Assistant

Service Professor (Anderson)
10.2021 - 09.2023
  • Enters HVAC, water heater, and electrical panel details to Service Titan (CRM)
  • Ensure Data Accuracy
  • Sends daily consolidated reports

Team Manager

PSG Global Solutions
10.2018 - 10.2021
  • Used exceptional planning and organization skills to manage high-volume staff and contractor payments within set deadlines
  • Managed high-performing payroll teams, motivating staff to work accurately and efficiently for smooth payroll operations
  • Processed sick leave and bereavement forms and maintained related files
  • Managed payroll inboxes, providing timely responses to queries and escalating issues to HR as required
  • Supported end-to-end payroll for high-volume headcounts, processing accurately and efficiently
  • Collaborated effectively with auditors, providing accurate, reliable payroll records and documentation

Team Manager

TATA Consultancy Services
10.2018 - 10.2021
  • Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
  • Communicated regularly with team members to maintain clearly defined expectations
  • Improved service quality and increased sales by developing strong knowledge of company's products and services
  • Trained new hires on processes, product knowledge and overcoming objections to increase sales meet team sales targets
  • Coached staff on operating procedures to maintain quality services
  • Set and monitored SLAs and KPIs to achieve department targets
  • Delegated work and priorities based on staff strengths to maintain highly productive operations

Customer Service Representative

Expert Global Solutions
11.2013 - 07.2016
  • Handled high-volume telephone calls to address and resolve customer queries
  • Built rapport with customers through courteous and professional communications

Education

Doctor of Veterinary Medicine -

Don Mariano Marcos Memorial State University
04.2025

Bachelor of Science - Tourism Management

University of the Cordilleras
08.2018

Skills

  • Excel and Microsoft Tools
  • Written English proficiency
  • Effective Communication Skills
  • Problem Solving
  • Telephone Skills
  • Team Management
  • Adept Multitasker

Timeline

Virtual Assistant

Affirm Data
09.2024 - Current

Quality Analyst

Netic Labs
01.2024 - 01.2025

Virtual Assistant

Service Professor (Anderson)
10.2021 - 09.2023

Team Manager

PSG Global Solutions
10.2018 - 10.2021

Team Manager

TATA Consultancy Services
10.2018 - 10.2021

Customer Service Representative

Expert Global Solutions
11.2013 - 07.2016

Bachelor of Science - Tourism Management

University of the Cordilleras

Doctor of Veterinary Medicine -

Don Mariano Marcos Memorial State University

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Arnelle Louise Taluban