Arnel Tejano
Magsingal
Summary
Resourceful and detail-oriented IT professional with over 10 years of experience in computer and laptop repair, wireless internet services, and custom printing. Owner and operator of GK Tech Services, a trusted local provider of technical support and printing solutions, serving small businesses and individuals with exceptional service and technical expertise. Demonstrates a strong commitment to client satisfaction, leveraging extensive knowledge in troubleshooting, network setup, and digital design. Recognized for rapid problem-solving abilities, efficient time management, and a client-centered approach that drives high repeat business and referral rates.
Overview
11
11
years of professional experience
Work History
Co-Owner & Technician
GK Tech Services
10.2020 - Current
- Co-founded and managed a successful business providing Wireless Internet Service Provider (WISP) solutions and technical support for small businesses and residential clients
- Conducted comprehensive diagnostics on computers and laptops to identify hardware failures, software malfunctions, and connectivity issues, resulting in a 95% client satisfaction rate
- Performed network installation and configuration, including routers, access points, and modems, ensuring stable and secure internet connections for clients
- Designed and printed various materials, such as business cards, newsletters, flyers, and invitations, utilizing Adobe Photoshop and Microsoft Office for customization
- Streamlined service processes to handle multiple client requests efficiently, contributing to a 30% increase in year-over-year revenue growth
- Developed a customer database and scheduling system to manage appointments, track service history, and provide timely follow-ups, enhancing client retention
- Handled administrative functions, including vendor relations, inventory management, client billing, and financial record-keeping.
IT Support Technician
SNP Cyberzone
05.2014 - 12.2019
- Diagnosed and resolved technical issues for various devices, including desktops, laptops, mobile devices, and network equipment
- Supported the IT team in maintaining secure, stable networks, troubleshooting connectivity issues, and performing routine maintenance on network devices
- Delivered both in-person and remote support to clients, addressing requests swiftly and effectively to minimize system downtime
- Assisted with data backups, virus removals, and software updates, ensuring clients’ systems remained secure and up-to-date
- Maintained detailed documentation of service requests, solutions provided, and client interactions for future reference.
Education
Computer System Servicing NC II -
TESDA
Vigan City, Vigan City01.2002
Bachelor of Science in Medical Technology -
Saint Louis University
Baguio City, Baguio City01.1995
Skills
- Computer & Laptop Repair: Hardware diagnostics, software troubleshooting, virus/malware removal, installation, and upgrades
- Printing Services: Document formatting, graphic layout, flyer and invitation design, high-quality printing solutions
- Networking & Internet Services: Wireless network setup, configuration, troubleshooting, and customer support
- Software Proficiency: Microsoft Office Suite, Adobe Photoshop, basic graphic design software, and network management tools
- Recruiting and training
- Small business operations
- Customer Relations
- Operations Management
Accomplishments
- Customer Retention: Achieved a high retention rate by providing reliable and responsive technical support, personalized services, and consistent follow-ups.
- Service Expansion: Successfully added a printing service line, meeting local demand for custom prints, invitations, and marketing materials, contributing to diversified revenue streams.
- Efficiency Improvements: Implemented a streamlined ticketing and scheduling system that improved service efficiency, resulting in faster turnaround times and enhanced customer satisfaction.
- Revenue Growth: Increased business revenue by 30% year-over-year through strategic service expansion, enhanced client relations, and optimized operations.
Timeline
Co-Owner & Technician
GK Tech Services
10.2020 - Current
IT Support Technician
SNP Cyberzone
05.2014 - 12.2019
Bachelor of Science in Medical Technology -
Saint Louis University
Computer System Servicing NC II -
TESDA
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