Salesforce
Arnel Sunga
CEO Senior Executive Assistant | Operations Manager
Tarlac City, Tarlac
Summary
Seasoned Operations Manager and Senior Executive Assistant and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Highly skilled and results-driven professional with extensive experience in executive assistance, operations management, and customer service. Proven track record of enhancing organizational efficiency, streamlining operations, and supporting senior executives to achieve strategic objectives. Demonstrates exceptional communication, multitasking, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
CEO Senior Executive Assistant |Operations Manager
OFFSHORE VIRTUAL ASSISTANT
01.2022 - 12.2024
- Acted as the primary point of contact between the CEO and internal/external stakeholders.
- Managed CEO's calendars, inbox, appointments, and travel arrangements with precision and confidentiality.
- Coordinated board meetings, prepared detailed agendas, and maintained comprehensive minutes.
- Conducted research and prepared reports to support decision-making processes.
- Oversaw special projects and ensured timely completion of deliverables.
- Created expense reports, budgets, and filing systems for management team.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed travel itineraries and logistics for accommodations for over 4 employees.
CEO Senior Executive Assistant – Part-time Client
TIMPSON IMMIGRATION IN AUSTRALIA
12.2020 - 12.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Answered high volume of phone calls and email inquiries.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 2 executives.
Travel Operations Manager
CLOUDSTAFF PHILIPPINES
03.2019 - 12.2021
- Conduct coaching, perform root cause analysis (RCA), and develop action plans
- Directed daily operations to ensure efficiency of travel booking and customer support services.
- Monitored budgets, optimized operational costs, and enhanced profitability.
- Developed and implemented standard operating procedures to improve service delivery.
- Trained and supervised team of staff, fostering collaborative work environment.
- Established and maintained strong relationships with vendors and partners.
Sales and Customer Service Supervisor E-commerce
SITEL PHILIPPINES
03.2017 - 03.2019
- Led a team of customer service representatives and sales associates to achieve performance goals.
- Addressed escalated customer inquiries and resolved issues promptly.
- Analyzed sales data and customer feedback to enhance service quality.
- Conducted performance reviews and provided coaching for continuous improvement.
- Supported the implementation of marketing campaigns to boost sales revenue.
Admin Executive
AMERICAN SCHOOL OF DUBAI
10.2014 - 12.2016
- Delivered comprehensive administrative support to management and staff.
- Organized and maintained company records and documentation.
- Coordinated meetings, conferences, and events, ensuring all logistical details were managed.
- Assisted in HR functions, including onboarding and payroll processing.
- Handled vendor communications and procurement processes.
- Led, directed, managed and mentored 3 administrative staff members.
Customer Service and Technical Support
IQOR PHILIPPINES
11.2009 - 08.2014
- Delivered exceptional customer service and technical support to a diverse clientele.
- Troubleshot technical issues and provided efficient solutions.
- Managed high-volume calls while maintaining quality service standards.
- Documented and tracked customer interactions for process improvements.
- Collaborated with team members to achieve service targets and customer satisfaction.
Education
Bachelor of Science - Nursing
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines 04.2008 - 04.2008
Skills
Document preparation
Executive support
Calendar management
Travel arrangements
Expense reporting
Schedule & calendar planning
Customer service
Invoice processing
Operations management
Staff management
Organizational management
Team leadership
Software
Hubspot
Mondaycom
QuickBooks
Xero
Zoom/Loom
Google Suite
Slack
Microsoft (Word, Excel, Outlook, MS Teams, PowerPoint)
Harvest and Jira
GDS ( Sabre)
PowerBi
Tableau
Migration Manager
Asana
Canva
ODOO
Trello
Timeline
CEO Senior Executive Assistant |Operations Manager
OFFSHORE VIRTUAL ASSISTANT
01.2022 - 12.2024
CEO Senior Executive Assistant – Part-time Client
TIMPSON IMMIGRATION IN AUSTRALIA
12.2020 - 12.2021
Travel Operations Manager
CLOUDSTAFF PHILIPPINES
03.2019 - 12.2021
Sales and Customer Service Supervisor E-commerce
SITEL PHILIPPINES
03.2017 - 03.2019
Admin Executive
AMERICAN SCHOOL OF DUBAI
10.2014 - 12.2016
Customer Service and Technical Support
IQOR PHILIPPINES
11.2009 - 08.2014
Bachelor of Science - Nursing
Tarlac State University
04.2008 - 04.2008
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