Salesforce
Arnel Sunga
CEO Senior Executive Assistant | VA's Operations Manager
Tarlac City, Tarlac
Summary
Seasoned Operations Manager and Senior Executive Assistant and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. I have a proven track record in the Customer Service, Technical, Sales,,Travel Tourism industries, Real Estate, Accounting, Recruitment and Onboarding, Law Firm and Accounting. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
15
15
years of professional experience
Work History
CEO Senior Executive Assistant |Operations Manager
OFFSHORE VIRTUAL ASSISTANT
01.2022 - 06.2024
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Created expense reports, budgets, and filing systems for management team.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
CEO Senior Executive Assistant – Part-time Client
TIMPSON IMMIGRATION IN AUSTRALIA
12.2020 - 12.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Answered high volume of phone calls and email inquiries.
Travel Operations Manager
CLOUDSTAFF PHILIPPINES
3 2020 - 12.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Review customer demand data to support the product and experience development department.
- Worked well in a team setting, providing support and guidance.
- Conduct coaching, perform root cause analysis (RCA), and develop action plans
- Address customer complaints and offer a resolution
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sales and Customer Service Supervisor
SITEL PHILIPPINES
05.2017 - 03.2020
- Lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service. Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.
- Safeguarded company reputation by handling sensitive employment disputes professionally and discreetly.
- Continually adapted to emerging best practices in corporate law and governance, keeping the company at the forefront of industry standards.
Admin Executive
AMERICAN SCHOOL OF DUBAI
10.2014 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service and Technical Support
IQOR PHILIPPINES
11.2009 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Nursing
Tarlac State University
04.2001 -
Skills
- Calendar Management
- Document Preparation
- Database Maintenance
- Travel Arrangements
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Customer and client relations
- Microsoft Office
- Multitasking
Software
Hubspot
Mondaycom
QuickBooks
Xero
Zoom/Loom
Google Suite
Slack
Microsoft (Word, Excel, Outlook, MS Teams, PowerPoint)
Harvest and Jira
GDS ( Sabre)
PowerBi
Tableau
Migration Manager
Asana
Canva
ClickUp
Trello
Go High Level
Timeline
CEO Senior Executive Assistant |Operations Manager
OFFSHORE VIRTUAL ASSISTANT
01.2022 - 06.2024
CEO Senior Executive Assistant – Part-time Client
TIMPSON IMMIGRATION IN AUSTRALIA
12.2020 - 12.2022
Sales and Customer Service Supervisor
SITEL PHILIPPINES
05.2017 - 03.2020
Admin Executive
AMERICAN SCHOOL OF DUBAI
10.2014 - 12.2016
Customer Service and Technical Support
IQOR PHILIPPINES
11.2009 - 08.2014
Bachelor of Science - Nursing
Tarlac State University
04.2001 -
Travel Operations Manager
CLOUDSTAFF PHILIPPINES
3 2020 - 12.2021
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