Arnel Nicolas

Microsoft 365 Suite Management :

• MS Admin Center
• MS excahnge
• Sharepoint
• Office 365
• Adobe Cloud Admin

8x8 Telephony System :

• Manage creation of the users, extensions , queues and phone numebr assignments

Domain Controller Management :

• Active Directory management of OU's and GPO
• DHCP scope creation and managemetn
• System monitoring and backup

Network / Firewall : Fortigate

• Traffic management by traffic shaping
• Creation of policies for security of each specific vlans
• Creation and setup of web filters for restricted access on URL's
• Policy restriction on port levels for specific application access .
• Setup and configuration of Cisco and fortiswitches managed switches
• IPsec and ssl-vpn setups
• Data center maintenance ( Including cable management and patching )

IT Infrastructure Head :

• Provide the team updates on on-going tasks and projects
• Spearhead setup/configuration and testings for assigned tasks or projects
• Manage training and up-skilling of team members by hands-on experience in setting up , configuration and management of equipments or tools and applications.

• Computer Hardware/Software set-up Desktop and support
• Server setup and support ( Linux Webserver )
• Network setup, monitoring and support (Cisco routers and switches)
• On- field IT personnel : Handles presentation of the software that's being developed by the Company and main contact point in the field.

Server Administration :

• Setup and Management of Virtual Machine Hosts ( Linux )
• Setup and Management of PBX phone system ( Linux )
• Setup and Management of Cacti network monitoring ( Linux )
• Setup and Management of vncsnapshot desktop capture ( Linux )
• Facilitate backup of MySql and audio recordings
• Scheduled repetitive tasks such as hardware monitoring data collection to be sent via email with bash script and schedules in crontab.
• Automized backup schedule and backup transfer to NFS with bash scripting scheduled in crontab

Network Administration :

• Configure and manage cisco routers and switches
• Mainly responsible for configuration and testing of routes , traffic shaping and vlan assignments
• Setup and configuration of Netgate Firewall
• Netgate firewall management of routes and policies.
• Setup of squid filter , testing and implementation within Netgate Firewall
• Network Monitoring using Cacti with snmp protocol.
• Data center maintenance including cabling and patching

IT Admin Role :

• Handled a team of 7 members in Makati and 4 in Dumaguete
• Main escalation contact for any IT issue on each site.
• Serve's as 2nd contact personel aside from IT director in ISP and contractors contact list
• Facilitate training and up-skilling for team members in setup and configuration ( networking equipments )

Server Administration :

• Vicidial auto dialer setup and management
• Management of Virtual Machine Hosts ( Linux )
• Setup and Management of PBX phone system ( Linux )
• Setup and Management of Cacti network monitoring ( Linux )
• Management of vncsnapshot desktop capture ( Linux )
• Scheduled repetitive tasks such as hardware monitoring data collection to be sent via email with bash script and schedules in crontab
• Automized backup schedule and backup transfer to NFS with bash scripting scheduled in crontab

Network Administration :

• Configure and manage cisco routers and switches
• Mainly responsible for configuration and testing of routes , traffic shaping and vlan assignments
• Data center maintenance including cabling and patching
• Facilitate training and up-skilling for team members in setup and configuration ( networking equipments )

• Server and database setup and support ( Linux )
• Dialer & Server monitoring , optimization and support
• Workstations maintenance ( Hardware & Software trouble shooting and repair) - Network setup , monitoring and support

• Computer and Network set-up, trouble shooting and support
• Server monitoring and troubleshooting / hardware maintenance
• Campaign Administration of Client in Vicidial
• Vicidial Administrator
• Leads creation , filter and manager for Campagins.

Broadband Installer :

• Lead technician
• Lead installer of broadband internet

Admin :

• Handled a team of 8 teams consisting of 2 - 3 members per team
• Facilitate checking of daily Service Orders and distribution to teams
• Main contact person of SMART communication and technical teams to cascade instructions to on-field teams ( Olongapo, Angeles and San Fernando Pampanga. Laguna )
• Monitor service order completion per day
• Do Daily / Weekly and Monthly inventory of equipments