Summary
Overview
Work History
Education
Skills
Basketball
Timeline
Generic

Arnel Nacino

Las Pinas, Metro Manila

Summary

Accomplished Customer Service and Distribution Manager with a proven track record at Bayer CropScience Inc., enhancing operational efficiency and customer satisfaction. Expert in supply chain optimization and adept in team leadership, significantly improved workflows and reduced order fulfillment times. Skilled in warehouse management software and fostering strong supplier relationships, achieving notable cost savings and compliance with safety standards.

Overview

25
25
years of professional experience

Work History

Customer Service and Distribution Manager

Bayer CropScience Inc.
03.2009 - Current
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
  • Optimized distribution processes by implementing efficient inventory management systems.
  • Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
  • Increased client retention by providing superior customer service.
  • Reduced order fulfillment time through the development of streamlined picking and packing procedures.
  • Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
  • Improved delivery times with strategic route planning and reallocation of resources.
  • Introduced new technologies into warehouse operations, enhancing automation capabilities while reducing manual labor requirements.

Finish Goods Import Planner

Goodyear Tire & Rubber
11.1999 - 03.2007
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Optimized inventory control, reducing waste and improving costefficiency.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Supply Chain Management - Major in Purchasing And Logistics

De La Salle-College Of Saint Benilde
Manila, Metro Manila, Philippines
02-2014

Skills

  • Warehousing operations
  • Operational excellence
  • Supply chain optimization
  • Warehouse management
  • Logistics planning
  • Supply chain management software
  • Sales collaboration
  • Multitasking Abilities
  • Adaptability and flexibility
  • Team leadership
  • Route planning
  • Customer relationship management

Basketball

Basketball Club every Sunday morning.

Timeline

Customer Service and Distribution Manager

Bayer CropScience Inc.
03.2009 - Current

Finish Goods Import Planner

Goodyear Tire & Rubber
11.1999 - 03.2007

Supply Chain Management - Major in Purchasing And Logistics

De La Salle-College Of Saint Benilde
Arnel Nacino