ARNEL MAHINAY
34 L TUDTUD ST. BRGY. MABOLO, CEBU CITY
Summary
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
7
7
years of professional experience
Work History
Collections Agent
SP MADRID AND ASSOCIATES LAW FIRM
01.2021 - 02.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Sales Associate
Dowi Hosiery Mills
03.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Electronics Technology
Cavite State University- Rosario Campus
Cavite City, Province Of Cavite, PhilippinesSkills
- Payment arrangement
- Customer service
- Skip tracing
- Teamwork and collaboration
- Collections processing
- Time management
- Debt negotiation
- Listening skills
- Multi-tasking strength
- Goal oriented
- Client service
Timeline
Collections Agent
SP MADRID AND ASSOCIATES LAW FIRM
01.2021 - 02.2025
Sales Associate
Dowi Hosiery Mills
03.2018 - 12.2020
Bachelor of Science - Electronics Technology
Cavite State University- Rosario Campus
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