Arnel Ligaya

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Improved resolution time with effective problem-solving for customer complaints.

Handled hotel Reservation, flight bookings and Car rental.