Arnel De Hitta
Antipolo City
Summary
Hardworking and motivated Sr. Operations Manager with 16 years of experience and record of success in BPO. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures.
Overview
14
14
years of professional experience
Work History
Sr. Operations Manager
Aloroca Philippines
01.2022 - Current
- Ensures proper planning, staffing, and direction of operational function on multiple programs
- Reviews cluster/site performance on a daily basis to reach program goals
- Ensure proficient training and staff development is achieve across all levels
- Develop and execute motivational incentives and activities monthly
- Analyze reports and data to formulate strategic plans
- Authorized schedule changes to manage staffing
- Facilitate and participates to clients and stakeholders meetings
Operations Manager
Alorica Philippines
04.2015 - 12.2021
- Manage day to day operations to ensure all KPIs are met
- Provides leadership to team managers in ensuring performance and delivery
- Conducts performance review with the TMs individual/Team performance
- Coordinating and partnering to all stakeholders
- Facilitates and lead projects that impacts company revenue and performance
Team Manager
Alorica Philippines
07.2010 - 04.2015
- Handles various program such as Telco and DSL
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results
- Worked closely with team members to deliver performance requirements, develop solutions and meet targets
Education
Bachelor's degree - BS Hotel and Restaurany Management
The University of Manila
10.2005
Skills
- Mentoring and coaching
- Staff development/training
- Strategic development
- Program leadership
- Microsoft Suite proficient
- Project management
- Multiple program management
- Client relationship building
Personal Information
- Date of Birth: 05/10/84
- Nationality: FILIPINO
Selfevaluation
Hardworking and motivated Sr. Operations Manager with 16 years of experience and record of success in BPO. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures.
Timeline
Sr. Operations Manager
Aloroca Philippines
01.2022 - Current
Operations Manager
Alorica Philippines
04.2015 - 12.2021
Team Manager
Alorica Philippines
07.2010 - 04.2015
Bachelor's degree - BS Hotel and Restaurany Management
The University of Manila
Similar Profiles
JERRYL MAE SOLOMONJERRYL MAE SOLOMON
Administrative Assistant at Bermaz Auto Philippines (Mazda Philippines)Administrative Assistant at Bermaz Auto Philippines (Mazda Philippines)
Darren Aaron ParadoDarren Aaron Parado
Resource Coordinator at MAJOREL PHILIPPINES (Teleperformance Philippines)Resource Coordinator at MAJOREL PHILIPPINES (Teleperformance Philippines)
Jayson Bubay QuitiquitJayson Bubay Quitiquit
Department Head, Product Development Department at Hocheng Philippines Corporation (HCG Philippines)Department Head, Product Development Department at Hocheng Philippines Corporation (HCG Philippines)