Hi, I’m
ARNEL CARPIO
Manila
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Service-centric Restaurant Supervisor with [Number] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
29
years of professional experience
Work History
Al Hatan Cotracting Ltd.
Restaurant Supervisor
05.2014 - 01.2023
Job overview
- Served consistent portions following recipes and control standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Maintained impressive [Number]% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Set and oversaw weekly and special event menu plans.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Wabil International Contracting.Ltd
Captain Waiter
07.2011 - 07.2013
Job overview
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
World Spices International Cuisine (AZZURRO
Shift Supervisor
08.2010 - 12.2010
Job overview
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Analyzed sales figures and identified areas for improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with other leaders and executives to direct workflow and support operations.
Paseo Premiere Hotel
Cashier Waiter
04.2010 - 07.2010
Job overview
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Answered questions about store policies and addressed customer concerns.
Tecnopark Hotel
Restaurant Waiter
05.2007 - 06.2008
Job overview
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
First Sta.rosa Hotel Corp. El Cielito Inn
Cashier Waiter
01.2002 - 07.2007
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Identified and resolved discrepancies and errors in customer accounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Manila Peninsula Hotel
Hotel Waiter
04.2001 - 10.2002
Job overview
- Maintained clean and safe work environment.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Inter-Continental Hotel
Hotel Waiter
02.1998 - 03.2000
Job overview
- Maintained clean and safe work environment.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Aristocrat International Restaurant
Restaurant Waiter
11.1993 - 06.1995
Job overview
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Technological University Of The Phil.Kalaw St. Metro Manila
Associate of Science from Engineering(Electrical/Electronic)
06.1995
Lacson College Of LawFB Harrison Pasay City
High School Diploma
04.1991
Skills
- Service Quality Standards Evaluation
- Labor cost control
- Worker Training
- Team Collaboration
- Restaurant policies and procedures
- Supply Ordering
- Performance monitoring
- Sales operations
Timeline
Restaurant Supervisor
Al Hatan Cotracting Ltd.
05.2014 - 01.2023
Captain Waiter
Wabil International Contracting.Ltd
07.2011 - 07.2013
Shift Supervisor
World Spices International Cuisine (AZZURRO
08.2010 - 12.2010
Cashier Waiter
Paseo Premiere Hotel
04.2010 - 07.2010
Restaurant Waiter
Tecnopark Hotel
05.2007 - 06.2008
Cashier Waiter
First Sta.rosa Hotel Corp. El Cielito Inn
01.2002 - 07.2007
Hotel Waiter
Manila Peninsula Hotel
04.2001 - 10.2002
Hotel Waiter
Inter-Continental Hotel
02.1998 - 03.2000
Restaurant Waiter
Aristocrat International Restaurant
11.1993 - 06.1995
Technological University Of The Phil.
Associate of Science from Engineering(Electrical/Electronic)
Lacson College Of Law
High School Diploma
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