Arnel Artiaga

OptumRx

11.2022 - 01.2025

Contributed to increased customer satisfaction through exceptional service and timely resolution of issues or concerns.
Improved patient experience by providing efficient and accurate medication dispensing services.
Developed strong relationships with patients, fostering trust and loyalty while providing personalized pharmaceutical care services.
Streamlined prescription processing through effective communication with healthcare providers and insurance companies.
Successfully managed high-pressure situations during peak hours by prioritizing tasks effectively while maintaining attention-to-detail in a fast-paced environment.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Collected co-payments or full payments from customers.
Reduced medication errors by meticulously reviewing prescriptions for accuracy and potential drug interactions.
Implemented innovative solutions for workflow improvements that led to increased productivity among team members without sacrificing quality of care provided to patients.
Collaborated with interdisciplinary healthcare teams to coordinate care plans that resulted in optimized patient outcomes.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Summary