Arnalyn Angelico
Makati City
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Zentistry PH. Proven ability to resolve conflicts effectively while maintaining a clean and safe environment. Highly adaptable team player, committed to enhancing client satisfaction and fostering positive relationships in fast-paced settings.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Concierge
Zentistry Ph.
05.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Dental Assistant
Zentistry PH.
05.2022 - 04.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Cashier
Wizard Manpower Inc./ JFC (Jollibee La Carlota)
03.2018 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
San Miguel Nationa High School
La Carlota, Province Of Negros Occidental, Philippines06-2015
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
Languages
English
Intermediate (B1)
Timeline
Concierge
Zentistry Ph.
05.2023 - Current
Dental Assistant
Zentistry PH.
05.2022 - 04.2023
Cashier
Wizard Manpower Inc./ JFC (Jollibee La Carlota)
03.2018 - 08.2021
San Miguel Nationa High School
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