Bachelor of Science - Entrepreneurial Management
Technological University of The Philippines
08.2019 - 08.2023
Armyl Russel Salvador
Customer Service Representative
Malabon,00
Timeline
Work History
Customer Service Representative
TELUS International Philippines
08.2024 - Current
- Assisted customers with inquiries and issues, ensuring accurate information delivery.
- Learned and utilized customer service software to manage support tickets efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Entrepreneurial Management
Technological University of The Philippines
Ermita, Manila 08.2019 - 08.2023
Skills
Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in CSR role.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Interests
Photography