Armi Rizzi Negado
Las Pinas, Metro Manila
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated debt collections professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Team Performance Manager
Credit Corp Inc
02.2011 - Current
- Launched quality assurance practices for each phase of development
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Senior Customer Relationship Associate
Credit Corp Inc
06.2012 - 05.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Responded and influences team members to proactively and positively to rapid change.
- Conducted call listening team activity and determine areas for improvement for upskilling.
Customer Relationship Associate
Credit Corp Inc.
07.2011 - 05.2012
- Implemented personalized marketing strategies, increasing product awareness among target customers.
- Cross-trained and backed up other customer service managers.
- Contributed to revenue growth by compliant debt collection with clients and determining best course of action to resolve their accounts.
- Provided comprehensive support during trainings, helping customers in finding the most sustainable option possible given their current financial situation.
Junio Agent 3
Incoho Philippines Inc
07.2009 - 02.2011
- Developed expertise with collections, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Managed end to end collections for a mid-market account portfolio for a telecom company in the US.
- Assisted customer on billing concerns, filing disputes, write off accounts, issue refunds & list of accounts to be send to third party collections agency.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Education
Bachelor of Science - Nursing
University of Perpetual Help System Dalta
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Task Prioritization
undefinedTimeline
Senior Customer Relationship Associate
Credit Corp Inc
06.2012 - 05.2022
Customer Relationship Associate
Credit Corp Inc.
07.2011 - 05.2012
Team Performance Manager
Credit Corp Inc
02.2011 - Current
Junio Agent 3
Incoho Philippines Inc
07.2009 - 02.2011
Bachelor of Science - Nursing
University of Perpetual Help System Dalta
04.2001 -
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