ARMIE MAE SANDOC
Baguio City
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Great HealthWorks
11.2022 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
AGENTS ONLY TECHNOLOGIES INC.
01.2022 - 09.2022
- Domino's Pizza Account (Order Taking)
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Advisor II, Customer Service Representative
CONCENTRIX
02.2017 - 12.2021
- EBay Account
Customer Service Associate
SITEL
09.2016 - 01.2017
- Macy's Account (Order Taking)
Education
Housekeeping NCII - Culinary Arts, Hotel, Entrepreneurial and Travel Services
CHETS Academy
La Trinidad, Benguet10.2014
Bachelor of Science - Environmental and Sanitary Engineering
University of the Cordilleras
12.2013
Medical Transcription NCII -
Meridian Colleges Center - Baguio Inc.
01.2013
Bachelor of Science - Hotel and Restaurant Management
University of the Cordilleras
05.2012
Secondary Level -
Baguio Patriotic High School
01.2006
Primary Level -
Roxas Elementary School
01.2002
Skills
- Computer Proficiency
- Interpersonal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
References
- Girlie Tininggal, Ryze Superfoods QA, 09076040276
- Sarah Taclay, Domino's Customer Service Representative, Agents Only Technologies Inc., 09565414005
- Keith Flores, Team Leader, Concentrix Baguio, 09274805126
Training
- South Drive Baguio Manor, Kitchen, Food & Beverage Department, 300, Housekeeping Department, 300, South Drive, Baguio City, 01/01/12, 03/31/12
- Pines View Hotel, Housekeeping Immersion, 48, Legarda Road, Baguio City, 02/01/10, 02/28/10
Personal Information
- Age: 34
- Place of Birth: Tuba, Benguet
- Nationality: Filipino
- Religion: Catholic
Timeline
Sales Representative
Great HealthWorks
11.2022 - 05.2023
Customer Service Representative
AGENTS ONLY TECHNOLOGIES INC.
01.2022 - 09.2022
Advisor II, Customer Service Representative
CONCENTRIX
02.2017 - 12.2021
Customer Service Associate
SITEL
09.2016 - 01.2017
Bachelor of Science - Environmental and Sanitary Engineering
University of the Cordilleras
Medical Transcription NCII -
Meridian Colleges Center - Baguio Inc.
Bachelor of Science - Hotel and Restaurant Management
University of the Cordilleras
Secondary Level -
Baguio Patriotic High School
Primary Level -
Roxas Elementary School
Housekeeping NCII - Culinary Arts, Hotel, Entrepreneurial and Travel Services
CHETS Academy
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