Armel Manalo
Dumaicos
Victorias City,
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
USGT
10.2022 - Current
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Sales Representative
411 Local
Cebu
01.2023 - 09.2023
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Cold Caller
Virtual Bridge
Cebu City, Cebu
06.2022 - 09.2022
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
Loan Specialist
ARB
Bacolod
06.2019 - 11.2021
· Interview applicants to determine financial eligibility and feasibility of granting loans
· Determine all applicable ratios and metrics and set up debt payment plans
· Communicate with clients either to request or to provide information
· Justify decisions (approvals/rejections) and report on them
· Complete loan contracts and counsel clients on policies and restrictions
· Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
· Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
· Operate in compliance with laws and regulations and adhere to lending compliance
Education
High School Diploma -
06.1995 - 03.1999
No Degree -
05.2001 -
Skills
Desktop support
Timeline
Sales Representative - 411 Local
01.2023 - 09.2023
Technical Support Representative - USGT
10.2022 - Current
Cold Caller - Virtual Bridge
06.2022 - 09.2022
Loan Specialist - ARB
06.2019 - 11.2021
Victorias Elementary School - No Degree,
05.2001 -
Victorias National High School - High School Diploma,
06.1995 - 03.1999
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Pilipino Kali
WHAT IS FMA KALI - FILIPINO MARTIAL ARTS (FMA) . KALI- IS A FILIPINO MARTIAL ART OF COMBAT FIGHTING BASED ON THE SCIENCE OF STRATEGY AND TACTICS.
You sent
KALI IN INDONESIA- MEANS RIVER, AND KALI IN MALAYSIA- MEANS ELEMENTS OF TIME. KALI IN INDIA- MEANS GODDESS OF MOTHERHOOD OR LOVER OF PEACE.
You sent
KALI STARTED FROM THE SHRI-VISAYAN AND MAJAPHAHIT EMPIRE IN 674 A.D. AFTER THE DEATH OF JESUS CHRIST.
You sent
QUALITIES OF KALI- 1. PRESENCE INMIND. 2. QUICKNESS OF THE HAND 3. AGILITY OF FOOTWORK.