Armel Manalo

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.

• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
• Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
• Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.

· Interview applicants to determine financial eligibility and feasibility of granting loans

· Determine all applicable ratios and metrics and set up debt payment plans

· Communicate with clients either to request or to provide information

· Justify decisions (approvals/rejections) and report on them

· Complete loan contracts and counsel clients on policies and restrictions

· Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas

· Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process

· Operate in compliance with laws and regulations and adhere to lending compliance