ARMAN GARRIDO
CUSTOMER REPRESENTATIVE
Antipolo City, Province Of Rizal
Summary
Approachable and attentive with aptitude for providing exceptional service and support. Possesses comprehensive understanding of customer service principles and proficient in communication and problem-solving. Committed to delivering outstanding results that enhance client satisfaction and loyalty.
Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions. Track record of problem-solving and ensuring client satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Agent Services Representative
VXI Panorama Recruitment Center
11.2023 - Current
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
Education
GENERAL ACADEMIC STUDIES - SENIOR HIGH SCHOOL
SAN ISIDRO NATIONAL HIGH SCHOOL
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Call center experience
Strong negotiation skills
Data entry proficiency
Complaint handling
Technical aptitude
Customer service
Negotiation strategies
Customer relations
Technical troubleshooting
Product knowledge
Timeline
Agent Services Representative
VXI Panorama Recruitment Center
11.2023 - Current
GENERAL ACADEMIC STUDIES - SENIOR HIGH SCHOOL
SAN ISIDRO NATIONAL HIGH SCHOOL
04.2001 -
Languages
English
Bilingual or Proficient (C2)