Arlyne Tecson
Underwriter/Loan Processor/Funding Coordinator
Angeles ,Pampanga
Summary
- To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people Summary of Qualifications - 28 years of experience.
- Focused on performing a variety of high-level projects in support of organizational and executive level goals.
- Computer literate and internet savvy
- Excellent professional communication skills.
- Superior attention to detail, calm under pressure, proactive and confident.
- Outstanding ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization.
- Proficient with all current software programs
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
28
28
years of professional experience
1
1
Language
Work History
Credit Underwriter/Loan Processor
Bankroll
04.2023 - 03.2025
- Reviewed loan applications submitted via API or portal, verifying the completeness and accuracy of information provided by merchants.
- Assessed lender qualification status based on predefined criteria and eligibility requirements.
- Gathered and organized supporting documents, including financial statements, tax returns, and other relevant paperwork.
- Analyzed bank statements to evaluate income, expenses, and cash flow, supporting the assessment of repayment capacity.
- Input all data, findings, and lender qualification statuses into the CRM system with precision.
- Calculated and updated the pre-approval amount in the CRM, including loan computation based on financial analysis.
- Updated application statuses to reflect approval, decline, or pending review, with detailed notes explaining the decision.
- Requested contracts from lenders as needed, coordinating with the funding coordinator to facilitate the process.
- Coordinated with the funding coordinator and sales representative to finalize decisions and communicate outcomes to merchants.
Credit Underwriter/Loan Processor
Direct Funding Now
05.2021 - 03.2023
- Reviewed loan applications submitted via API or portal, verifying the completeness and accuracy of information provided by merchants.
- Assessed lender qualification status based on predefined criteria and eligibility requirements.
- Gathered and organized supporting documents, including financial statements, tax returns, and other relevant paperwork.
- Analyzed bank statements to evaluate income, expenses, and cash flow, supporting the assessment of repayment capacity.
- Input all data, findings, and lender qualification statuses into the CRM system with precision.
- Calculated and updated the pre-approval amount in the CRM, including loan computation based on financial analysis.
- Updated application statuses to reflect approval, decline, or pending review, with detailed notes explaining the decision.
- Coordinated with the funding coordinator and sales representative to finalize decisions and communicate outcomes to merchants.
Customer Service Representative
Unlimited Cellular
11.2018 - 03.2021
- Managed order processing across multiple marketplaces, including Walmart, eBay, and Amazon, ensuring accurate and timely fulfillment.
- Responded promptly to emails, addressing buyers’ issues, concerns, and inquiries to ensure customer satisfaction.
- Updated shipment details of customer purchases, providing tracking information and resolving delivery issues.
- Handled return and replacement requests, printing RMAs and coordinating the return process.
- Monitored returned items, processed refunds, and addressed items not received or delivery discrepancies.
- Performed various other tasks as required to support seamless customer service operations.
Under Writer
Capital Alliance Group
05.2013 - 09.2018
- Review Loan Application: Check the information provided by the business to ensure it is complete and accurate.
- Gather Supporting Documents: Collect all necessary supporting papers, such as financial statements, tax returns, and other relevant documents.
- Organize and Review Bank Statements: Analyze the business’s bank statements to evaluate income, expenses, and cash flow, which helps determine their ability to repay the loan.
- Input All Information into CRM: Accurately enter all collected data and findings into the Customer Relationship Management (CRM) system to ensure proper documentation and easy access for further review.
Customer Service Representative
Timeless Elements
12.2011 - 04.2013
- Managed email communications and live chat interactions with customers, providing prompt and detailed assistance.
- Answered calls and inquiries from both existing and potential customers, offering comprehensive product information.
- Processed orders via phone, web platforms, and various marketplaces such as Amazon and eBay.
- Coordinated with vendors through email and calls for drop shipping, ensuring timely order fulfillment.
- Updated inventory stock reports from vendors, maintaining accurate stock levels across all sales channels.
- Resolved customer service issues, including exchanges, refunds, order cancellations, and product inquiries, ensuring a positive customer experience.
- Utilized CRM and e-commerce tools such as Zoho, Salesforce, ChannelAdvisor, Amazon Seller Central, and eBay to manage customer interactions and order processing.
Admin & HR Executive
ETopper & Co. Philippines Inc.
01.2007 - 10.2011
- Supervised agents and virtual assistants, providing guidance and ensuring smooth daily operations.
- Managed client contact points, especially for clients based in the US, acting as a liaison to ensure effective communication and service delivery.
- Assisted the CEO with administrative tasks and strategic planning to support organizational objectives.
- Assigned virtual assistants to clients, overseeing their tasks and ensuring client needs were met efficiently.
- Provided employees with detailed information regarding health insurance policies, retirement plans, and all employment-related conditions.
- Helped prepare payrolls, managed vacation schedules, and tracked leave balances to maintain accuracy and timeliness.
- Conducted interviews and screened applicants for vacant positions, assisting in the recruitment of suitable candidates.
- Utilized various computer applications such as spreadsheets, word processing, calendar, email, and database software to perform administrative and HR functions effectively.
- Coordinated employee onboarding, training, and performance evaluations to support staff development and organizational growth.
- Handled overall operations, ensuring seamless workflow between clients, staff, and management.
Customer Account Executive
Aicoms Solutions
10.2006 - 01.2007
- Conducted sales and lead generation activities for assigned agents focused on real estate clients in Canada.
- Performed cold calling to prospective customers, successfully generating leads and expanding the potential client base.
- Transferred qualified calls and interested prospects directly to the sales representatives in Canada to facilitate further engagement and closing deals.
- Maintained detailed records of all communication and leads in the company's CRM system to track progress and ensure follow-up.
Customer Service and Sales Representative
Cyber City Teleservices Ltd.
10.2004 - 09.2005
- Provides service to client and customers including processing inbound and outbound calls.
- Provides proper response to inquiries and courteously respond to customer concerns.
- Captures data accurately to encode to programs.
- Performs sales functions of different products offered to the US based clients.
Administrative Staff
Prowarders International
02.1997 - 08.2004
- Supported the sales team by handling administrative tasks and ensuring sales and customer service targets were achieved.
- Responded to customer questions and provided detailed information about digital equipment products to assist with sales.
- Worked directly with new customers to set up accounts, explain procedures, and help them start using new systems.
- Assisted in creating and updating office policies and procedures to improve daily operations.
- Trained new staff members and customer service representatives to ensure they understood their roles.
- Conducted market research to gather information about customer needs, preferences, and feedback.
- Prepared weekly sales reports to help managers monitor team performance and sales progress.
- Maintained good relationships with customers through regular follow-ups to encourage repeat business and customer loyalty.
Education
Bachelor's Degree - Mass Communications
Far Eastern University
Philippines03.1992
Skills
References
- Hazel, Kelley, hazelkelley@gmail.com, +63 9173083737
- Maria Annabel, Intal, mabsintal@gmail.com, +63 9283711410
TRAINING
Customer Service/Call Center Agent, Global Call Center Education-Cyber City Teleservices Ltd.
Mar 2004 – Sep 2004
Timeline
Credit Underwriter/Loan Processor
Bankroll
04.2023 - 03.2025
Credit Underwriter/Loan Processor
Direct Funding Now
05.2021 - 03.2023
Customer Service Representative
Unlimited Cellular
11.2018 - 03.2021
Under Writer
Capital Alliance Group
05.2013 - 09.2018
Customer Service Representative
Timeless Elements
12.2011 - 04.2013
Admin & HR Executive
ETopper & Co. Philippines Inc.
01.2007 - 10.2011
Customer Account Executive
Aicoms Solutions
10.2006 - 01.2007
Customer Service and Sales Representative
Cyber City Teleservices Ltd.
10.2004 - 09.2005
Administrative Staff
Prowarders International
02.1997 - 08.2004
Bachelor's Degree - Mass Communications
Far Eastern University