ARLYN APPLE DESACULA
Customer Service Representative
Baliuag
Summary
Results-driven customer service professional with 8+ years of experience in technical support, customer relations, and problem-solving. Proficient in MS Office and experienced in working with various software applications, including IT service management tools. Skilled in account moderation, ensuring compliance with policies and procedures. Possess excellent communication, analytical, and problem-solving skills, with a strong focus on delivering exceptional customer experiences. Adept at multitasking, prioritizing tasks, and managing multiple projects simultaneously. Demonstrates unwavering integrity, maintaining confidentiality and upholding ethical standards in all interactions.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
TELEWORK PH
10.2022 - Current
- Handling all incoming support communication: email, chat, phone calls, and or escalated phone calls
- Providing billing support to new and returning customers (quotes, invoices, contracts, payment processing)
- Handle customer inquiries via phone and email
- Resolve account-related issues and provide product information
- Manage loan processing, payments, and account updates
- Perform data entry tasks with high accuracy
- Review and analyze legal documents related to loan agreements, debt consolidations, and bankruptcy proceedings
- Facilitate correspondence with clients and internal stakeholders regarding loan negotiations, settlements, and other legal matters
IT Service Desk
DXC TECHNOLOGY
05.2022 - 10.2022
- Identified and diagnosed technical issues
- Troubleshoot network and application issues
- Analyzed reports and monitored issues from start to resolution
- Provided timely and effective support to internal stakeholders
Technical Support Representative
ACQUIRE ASIA PACIFIC
10.2018 - 02.2022
- Handling calls, chats, and emails
- Help customers to online orders
- Help customers manage their subscription
- Process returns and refunds. Explain policies and procedures
- Make customers aware of new released products and improvements
- Troubleshooting technical issues
- Account moderation
- Handled gaming account where we work on back end to analyze activities on the user's accounts and prevent hacker's access to avoid accounts being compromised
- Record all suspicious activities and changes
- Validate account ownership through extensive research and investigation
Customer Service Representative II / Technical and Field Support Agent
CONVERGYS PHIL. INC
11.2015 - 08.2018
- Provide the best customer service experience
- Analyze the billing information to effectively answer customer's inquiry
- Troubleshooting technical issues, schedule technician visits when needed
- Provided technical support and troubleshooting for TV and internet issues
- Collaborated with onsite technicians and customers to resolve technical issues
- Handled billing inquiries and provided accurate information to customers
Call center agent
SURROGATE TECHNOLOGIES INC.
06.2015 - 11.2015
- Handling dual calls
- Gather donations for retired soldiers
Education
No Degree - Information Technology
Integrated College in Business And Technology
Baliuag, Bulacan 04.2009 - 01.2011
Secondary Education - undefined
Holy Child Academy
Bustos, Bulacan 01.2005 - 01.2009
Primary Education - undefined
Liceo De Bethlehem
Baliuag, Bulacan 01.1999 - 01.2005
Skills
Good social and communication skills
undefinedPersonal Information
- Age: 33
- Place of Birth: Baliuag
- Place of Birth: Bulacan
- Height: 4'11
- Weight: 57 kgs
- Father's Name: Ariel Desacula
- Mother's Name: Annaliza Desacula
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Service Representative
TELEWORK PH
10.2022 - Current
IT Service Desk
DXC TECHNOLOGY
05.2022 - 10.2022
Technical Support Representative
ACQUIRE ASIA PACIFIC
10.2018 - 02.2022
Customer Service Representative II / Technical and Field Support Agent
CONVERGYS PHIL. INC
11.2015 - 08.2018
Call center agent
SURROGATE TECHNOLOGIES INC.
06.2015 - 11.2015
No Degree - Information Technology
Integrated College in Business And Technology
04.2009 - 01.2011
Secondary Education - undefined
Holy Child Academy
01.2005 - 01.2009
Primary Education - undefined
Liceo De Bethlehem
01.1999 - 01.2005
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