ARLYN ESPORA
Mandaluyong City, Metro Manila,00
Summary
To obtain a position that enables me to use my skills, educational background and ability to work well with people, and also to find stable job that will enhance my knowledge, experience and skills.
Overview
11
11
years of professional experience
Work History
SENIOR RESERVATION OFFICER AND ACCOUNTING HEAD
SIMPLYFIND TRAVEL AND TOURS
06.2014 - 01.2017
- More than 8 yrs of experience with sales and customer service.
- Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
- Responsible to contact customer or TICKET AGENT to advise of any changes in flight plan or to cancel or confirm reservation
- To provide a leadership role in all aspects of the company’s financial operations and to manage Treasury functions.
- Ensure the timely reporting of all monthly financial information.
- Prepared daily reports on reservations activity for management review and analysis.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Conducted regular audits of reservations data to identify discrepancies or errors, maintaining a high level of accuracy within the system.
- Verified guest information for accuracy, reducing errors in the reservation process.
TRAVEL FLIGHT RESERVATION OFFICER
VIERAJ TRAVEL AND TOURS
07.2013 - 05.2014
- Processed ticket changes and cancellations promptly, minimizing disruption to client travel plans.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Utilized advanced reservation systems to accurately book flights, accommodations, and ground transportation for clients.
- Assisted customers in navigating complex travel itineraries, offering expert advice on optimal routes and connections.
TICKETING AND RESERVATION OFFICER (OIC)
SAMONETTE PHIL. INC (SPI TICKET EXPRESS)
04.2009 - 07.2013
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- OIC – in charge in over all operation of an outlet.
- Responsible for secure handling and balancing of assigned cash.
- Uses computerized reservation like AMADEUS and other ticketing system to book transportation and issue itineraries.
- Doing daily Sales and Remittance report.
- Prepare ban deposits and coordinate pick up with bank courier.
TRAVEL FLIGHT RESERVATION OFFICER
CHEAP TRAVEL AND TOURS
06.2006 - 03.2009
- Arranging for Hotel Accommodations, Air & Ground transportation & Food requirements for local clients.
- Answer phones professionally, courteously and promptly.
- Issuing Purchased Order, Vouchers & other documents required for traveling.
- Secured payments & submitted all monies and paperwork to accounting department.
- Prepared detailed itineraries upon bookings to ensure accuracy of reservations & provided confirmation to clients.
- Kept informed of airline rules & regulation, tariffs & other industry requirements.
Education
Bachelor of Science - Tourism Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA. MESA MANILA05.2008
Skills
- Travel industry knowledge
- Travel bookings
- Exceptional knowledge & ability to deal with the public and people from various backgrounds
- Can do multitasking even in a Stressful situation
- Profound ability to remain tactful and courteous in stressful situation
- Strong problem solving skills
- Strong aptitude for making sales
Timeline
SENIOR RESERVATION OFFICER AND ACCOUNTING HEAD
SIMPLYFIND TRAVEL AND TOURS
06.2014 - 01.2017
TRAVEL FLIGHT RESERVATION OFFICER
VIERAJ TRAVEL AND TOURS
07.2013 - 05.2014
TICKETING AND RESERVATION OFFICER (OIC)
SAMONETTE PHIL. INC (SPI TICKET EXPRESS)
04.2009 - 07.2013
TRAVEL FLIGHT RESERVATION OFFICER
CHEAP TRAVEL AND TOURS
06.2006 - 03.2009
Bachelor of Science - Tourism Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES