ARLO DELA CRUZ
Food Service Provider
BAGUIO CITY
Summary
Well-trained Assistant Restaurant Manager promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Restaurant Manager
Scottland Food Group Corp.
Baguio City
10.2017 - Current
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Room Attendant
Lenox Hotel
Dagupan City
05.2016 - 03.2017
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
Kitchen Staff Member
Fastrack
Baguio City
11.2014 - 05.2016
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Science - Hospitality Management
Panpacific University North Philippines
Urdaneta City, Pangasinan 03.2010 - 03.2014
Skills
Food and beverage knowledge
Timeline
Assistant Restaurant Manager
Scottland Food Group Corp.
10.2017 - Current
Room Attendant
Lenox Hotel
05.2016 - 03.2017
Kitchen Staff Member
Fastrack
11.2014 - 05.2016
Bachelor of Science - Hospitality Management
Panpacific University North Philippines
03.2010 - 03.2014
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