Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ARLINE ALBERCA

ARLINE ALBERCA

Summary

Experienced with coordinating rental operations and maintaining client relationships. Utilizes effective organizational and communication skills to ensure seamless rental processes. Track record of managing inventory and addressing client needs promptly and efficiently.

Overview

15
15
years of professional experience

Work History

Facility Rental Coordinator

ESM
08.2020 - 05.2024
  • Receive and process rentals inquiries and requests for sports facilities.
  • Maintain a booking calendar to schedule and allocate to various clients, teams, originations.
  • Ensure that facility availability and scheduling conflicts are resolved effectively.
  • Manage the availability of sessions on the ESMplay app.
  • provide excellent customer service to clients by addressing inquiries, providing information, and addressing concerns promptly.
  • Assist clients in selecting the appropriate facilities based on their needs and requirements.
  • Maintain regular communication with renters to confirm bookings, provide updates, and address any changes or issues.
  • Communicate with facility maintenance and management teams to ensure facilities are prepared for rentals.
  • Create and manage agreements, contract, and waivers.
  • Ensure that all necessary permits, insurance, legal requirements are met by renters.
  • Collect rental fees and deposits, process payments, and maintain accurate financial records.
  • Follow up with clients for outstanding payments and reconcile any discrepancies.

Administrative Assistant

ESM
08.2013 - 07.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mails.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Ensuring customers payment are up to date.

Sales Clerk/ Cashier

Nike Sports Center
02.2010 - 05.2013
  • Welcomed customers and helped determine their needs.
  • Kept front check out area clean and organized for efficient service.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Opened and closed store by balancing cash registers and receipts.
  • Maintained organized cash drawer, ensuring proper balance at end of shifts.
  • Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Sales Clerk

Star Appliance Center INC.
04.2009 - 05.2009
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Waiter (OJT)

Discovery Shores Boracay
04.2009 - 05.2009
  • Delivered exceptional customer service in fast-paced dining environments.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed efficient workflows for drink preparation during peak service hours.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Education

Two Year Hotel And Restaurant Management

Dumalag Vocational Technical School
Dumalag, Capiz, Philippines
03-2009

Skills

  • Multitasking
  • Effective communication
  • Client relationship building
  • Decision-making
  • Adaptation and Flexibility
  • Problem-solving abilities

Languages

English
Tagalog

Timeline

Facility Rental Coordinator

ESM
08.2020 - 05.2024

Administrative Assistant

ESM
08.2013 - 07.2020

Sales Clerk/ Cashier

Nike Sports Center
02.2010 - 05.2013

Sales Clerk

Star Appliance Center INC.
04.2009 - 05.2009

Waiter (OJT)

Discovery Shores Boracay
04.2009 - 05.2009

Two Year Hotel And Restaurant Management

Dumalag Vocational Technical School

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ARLINE ALBERCA