Summary
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
BusinessAnalyst
Arlie Marie Equipado

Arlie Marie Equipado

Sorsogon City

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Customer Relationship Manager

Alorica
Eton Centris Quezon City
02.2018 - 09.2018
  • Financial Account.
  • Accepting payments.
  • Processing withdrawals, loans, and balance transfers.
  • Converting rewards and points.
  • Processing replacement cards.
  • Updating information.
  • Answering inquiries.
  • Assisting customers with declined transactions.
  • Adding travel information.

Customer Service Support

Sutherland
Legazpi Albay
10.2016 - 03.2017
  • Amazon Account
  • Responding to inquiries.
  • Processing payments.
  • Processing orders.
  • Handling returns and refunds.
  • Managing replacements and reimbursements.
  • Tracking orders.
  • Securing and verifying account information.
  • Offering information on sales, rebates, and available coupons.
  • Updating Account Information.
  • Guiding clients through the website.

Customer Service Representative

Sitel
Eton Cyberpod Corinthian Ortigas, QC
09.2015 - 01.2016
  • Macy's and Bloomingdale's Account.
  • Updating Account Information
  • Responding to inquiries
  • Processing payments
  • Processing orders
  • Handling returns and refunds
  • Managing replacements and reimbursements
  • Securing and verifying account information
  • Offering information on sales, rebates, and available coupons
  • Guiding clients through the website

Production Inspector

Motech
Tainan
01.2014 - 08.2015
  • Maintained proper inspection, sanitation, and disposal procedures to prevent damage and error.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Followed safety procedures when operating machinery.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Performed quality control checks on finished product.

Pharmacy Assistant

Hbc Shopmore
Agora Navotas
05.2011 - 07.2012
  • Customer service.
  • Managing inventory and stock levels.
  • Assisting pharmacists in preparing and dispensing medications.
  • Accepting payment
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.

Assembly Production Operator

Go Foton
Biñan Laguna
05.2010 - 06.2011
  • Organized workstations in an efficient manner to maximize productivity during assembly operations.
  • Followed safety protocols when handling hazardous materials or operating machinery.
  • Followed safety and quality requirements every day.
  • Assisted with the training of new assemblers in proper procedures and techniques.
  • Assembled and completed products according to production schedules.

Assembly Production Operator

Terumo
Biñan Laguna
09.2009 - 03.2010
  • Followed safety procedures when operating machinery.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Performed quality control checks on finished product.
  • Inspected parts for defects prior to assembly process.

Education

Practical Nursing

Asian College of Science And Technology
03-2009

Skills

  • Customer relationship management
  • Payment processing
  • Account management
  • Transaction resolution
  • Data entry
  • Order fulfillment
  • Effective communication
  • Quality control
  • Decision-making
  • Organizational skills
  • Problem-solving

Certification

  • HIPAA Training, Certificate of Completion, 12/22/2024, 12/22/2026
  • Medical Virtual Assistant, Certificate of Completion, 01/05/202525

Languages

Filipino
First Language
English
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2

Accomplishments

  • Certificate of Recognition, Best 100% Quality Score, 01/22/16
  • Certificate of Recognition, highest CSAT of 91.2%, 07/01/19
  • The Perfect 'A' Award, barclay account, 03/30/19
  • The Perfect 'A' Award, Barclay account, 03/30/19 with 100% Score, 01/29/16

Timeline

Customer Relationship Manager

Alorica
02.2018 - 09.2018

Customer Service Support

Sutherland
10.2016 - 03.2017

Customer Service Representative

Sitel
09.2015 - 01.2016

Production Inspector

Motech
01.2014 - 08.2015

Pharmacy Assistant

Hbc Shopmore
05.2011 - 07.2012

Assembly Production Operator

Go Foton
05.2010 - 06.2011

Assembly Production Operator

Terumo
09.2009 - 03.2010

Practical Nursing

Asian College of Science And Technology

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Arlie Marie Equipado