Arlene T. Lorenzo
Tagum City
Summary
Dynamic ESL Teacher with experience at 51talk, adept at enhancing student proficiency through engaging activities and targeted instruction. Skilled in classroom management and student assessment, I foster a supportive learning environment that promotes communication skills. My empathetic approach in customer service at BidaBest Pet Food has cultivated loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
ESL Teacher
51talk
01.2024 - 12.2024
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Customer Service Representative
BidaBest Pet Food /bidabest.ph
04.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
New Era University
9 Central Ave, Quezon City, 1107 Metro Manila05-2024
Skills
- Empathy and patience
- Student assessment
- Teaching english
- Classroom management
Accomplishments
- Received positive feedback from mentors and supervisors for the ability to connect with students and enhance their educational experience.
- Created engaging and interactive lesson plans that improved student engagement and learning outcomes for elementary school subject.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Filipino
Advanced (C1)
English
Upper intermediate (B2)
Qualities
- Adaptability
- Teamwork
- Time management
- Leadership
- Empathy
- Self-motivation
Timeline
ESL Teacher
51talk
01.2024 - 12.2024
Customer Service Representative
BidaBest Pet Food /bidabest.ph
04.2019 - 12.2023
GED -
New Era University
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