Summary
Overview
Work History
Education
Skills
Timeline
Generic
Arlene Vivas-Adap

Arlene Vivas-Adap

Customer/Technical Support Specialist
Las Piñas City

Summary

Experienced Customer Service and Technical Support professional with over 10 years of experience in administrative support, complaints resolution, operations management, and remote training. Skilled in handling escalated concerns, coordinating with vendors, managing operations, and providing exceptional customer service. Highly organized, detail-oriented, and capable of working independently in remote environments.

Overview

8
8
years of professional experience

Work History

Complex Complaints Officer

Telstra International Philippines Inc.
09.2024 - Current
  • Handle and resolve complex escalated customer complaints.
  • Serve as main point of contact for high-level concerns.
  • Evaluate cases and implement effective solutions.

Online English Teacher (Freelance)

04.2018 - Current
  • Conduct online English lessons and provide performance feedback.
  • Additional experience includes roles in Technical Support, Customer Service, Process Associate (Collections), and Store Management.

Message Consultant

Telstra International Philippines Inc.
11.2023 - 08.2024
  • Provided customer support and resolved inquiries.
  • Troubleshot technical issues and ensured positive customer experience.

Logistics Specialist / Operations Manager

Binyang International
06.2019 - 08.2023
  • Oversaw daily operational processes and workflow efficiency.
  • Managed inventory control and purchasing decisions.
  • Assisted in recruitment and onboarding processes.

Education

Bachelor’s Degree - Business Management

Philippine School of Business Administration (PSBA)

Skills

  • Virtual and administrative support
  • Calendar and email management
  • Customer service and complaints resolution
  • Technical troubleshooting
  • Data entry and documentation
  • Inventory and operations management
  • Recruitment and onboarding support
  • Communication and training
  • Time management and multitasking
  • Computer literacy

Timeline

Complex Complaints Officer

Telstra International Philippines Inc.
09.2024 - Current

Message Consultant

Telstra International Philippines Inc.
11.2023 - 08.2024

Logistics Specialist / Operations Manager

Binyang International
06.2019 - 08.2023

Online English Teacher (Freelance)

04.2018 - Current

Bachelor’s Degree - Business Management

Philippine School of Business Administration (PSBA)
Arlene Vivas-AdapCustomer/Technical Support Specialist