Arlene Vasquez
Quezon City
Summary
Virtual Assistant – Insurance Claims Support supporting public adjuster workflows through claim tracking, data entry, and document management. Coordinates EMS scheduling, follow-ups, and file updates across carriers, adjusters, vendors, and insured clients. Keeps claim records organized in Claim Wizard, Trello, Excel, and Google Workspace to support steady processing and clear communication.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Virtual Assistant – Insurance Claims Support
No Stress Claims Florida
10.2024 - 01.2026
- Managed claim records and performed accurate data entry for insurance claims in internal tracking systems and spreadsheets.
- Monitored claim progress and updated claim status across different tracking tools.
- Coordinated Emergency Mitigation Services (EMS) including scheduling water mitigation, tarp installation, and related services.
- Communicated with insurance carriers, public adjusters, vendors, and insured clients for claim updates and required documentation.
- Prepared, organized, and reviewed claim documents, estimates, reports, and supporting files.
- Maintained organized records and updated Trello boards and spreadsheets for claim monitoring.
- Followed up with service providers and adjusters regarding pending documents, estimates, and claim status updates.
- Provided general virtual administrative support to ensure smooth claim processing and workflow.
Purchasing Assistant
NC Goods / ENC Group of Companies
10.2023 - 09.2024
- Processed purchase requests and coordinated with suppliers for procurement needs.
- Maintained inventory records and monitored stock levels to ensure availability of materials.
- Prepared and tracked purchase orders to support efficient purchasing operations.
Administrative Assistant
NC Logistics International
04.2023 - 10.2023
- Provided administrative and clerical support to internal departments.
- Maintained organized office documentation and updated company records.
- Assisted with logistics coordination and daily office operations.
Education
Associate - Hotel and Restaurant Services
Asian Institute of Science and Technology (AISAT)
01-2014
Skills
Insurance claims processing
Client & carrier communication
Claim follow-ups & status monitoring
Emergency Mitigation Service (EMS) coordination
Claim documents management
Microsoft Excel
Google Workspace
Trello
Documentation management
Procurement & inventory support
Certification
I hereby certify that the information provided above is true and correct to the best of my knowledge and belief.
Certification
I hereby certify that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Virtual Assistant – Insurance Claims Support
No Stress Claims Florida
10.2024 - 01.2026
Purchasing Assistant
NC Goods / ENC Group of Companies
10.2023 - 09.2024
Administrative Assistant
NC Logistics International
04.2023 - 10.2023
Associate - Hotel and Restaurant Services
Asian Institute of Science and Technology (AISAT)