Arlene San Diego
Taytay
Summary
Customer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing requests of the customers with refunds, late payments and managing their accounts. Proven customer support experience as a Client Service Representative, strong handling skills, familiarity with the systems like Slack and Zen desk, customer orientation and ability to adapt/respond to different types of characters and ability to multi-task, prioritize, and manage time effectively.
Overview
16
16
years of professional experience
Work History
Customer Experience Executive
Afterpay / Clearpay
11.2020 - 07.2025
- Working as a customer care executive is a professional responsible for communicating with the customer with how's and why's regarding service expectations within a company. Supports the customers through email via Zendesk, responding to customer's questions and assisting with customer issues.
Personal Assistant/Caregiver
Residency
03.2015 - 10.2020
- Worked as a personal assistant/secretary, caregiver and driver to a professional consultant / retired Judge from Cainta and works in Quezon City.
- I assisted with all his needs such as medicines, errands, doctor's consultations, driver and assistance with walking.
Collections Officer
Acquire
07.2014 - 01.2015
- I worked as an officer who assists the customers with their queries about the accounts and doing outbound calls for updates with the account and collects payments with their arrears.
Customer Service Representative
Jetstar Airways
12.2010 - 06.2014
- Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights. Assisted customers via phone call in booking the flights, adding baggage, changing flight details and upgrading fares.
Technical Support
TPG Australia
05.2010 - 10.2010
- Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Financial Analyst
American Express
02.2009 - 02.2010
- Develop and maintain professional relationships with customers and ensure customer satisfaction.
- Coordinate with clients and acquire all information and resolve issue effectively.
- Provide professional assistance to all clients issues and ensure confidentiality of all client information.
- Maintain knowledge and interpret all policies and procedures of bank and ensure compliance with all ethics and conducts.
- Administer everyday office activities and manage personal balancing records according to the policy.
- Maintain comprehensive knowledge of all services and products and update all request on development needs.
- Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications.
Education
B.S. - Information Technology
AMA University
12.2006
Associate of Arts - Computer System Design and Programming
AMA Computer Learning Center
Taytay, Province Of Rizal, Philippines05.2004
Skills
- Teamwork
- Decision Making
- Effective Time Management
- Communication
- Microsoft Excel
- Computer Skills
- Adaptability
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Ability to Multitask
- Microsoft Office
- Fast Learner
- Ability to Work Under Pressure
- Active Listening
Languages
English
Extra-Curricular Activities
Volunteer Teacher, Victory, Pasig City, Metro Manila, Philippines, 2012-03-01, 2014-08-31 BPO Speaker, AMA CLC, Taytay, Rizal, Philippines, 2012-02-01, 2011-10-31
References
- Chrysanth Fernandez, Afterpay US, chrysanth.fernandez@probegroup.com.ph, +639153877154
- Rose Falgui, Clearpay UK, rose.falgui@probegroup.com.ph, +639153451380
- Nemesio Felix, Residency, +639173290384
Timeline
Customer Experience Executive
Afterpay / Clearpay
11.2020 - 07.2025
Personal Assistant/Caregiver
Residency
03.2015 - 10.2020
Collections Officer
Acquire
07.2014 - 01.2015
Customer Service Representative
Jetstar Airways
12.2010 - 06.2014
Technical Support
TPG Australia
05.2010 - 10.2010
Financial Analyst
American Express
02.2009 - 02.2010
B.S. - Information Technology
AMA University
Associate of Arts - Computer System Design and Programming
AMA Computer Learning Center
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