Enjoying solving problems
Arlene Quisias
Account Receivable
Summary
Diligent with solid background in auditing and supervisory roles. Proven track record in overseeing audit processes, ensuring compliance, and implementing effective internal controls. Demonstrated leadership and analytical skills in managing audit teams and enhancing operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Achievements of Hotels group "Best Employee of the month "and Unsung Hero of 36 Branches in Middle East.
Reference contact Information / Seminars and Trainings Certificate available upon request.
Overview
26
26
years of professional experience
Work History
Auditor Supervisor
Saroju's Frmview Hotel
04.2023 - 11.2024
- Assessed the effectiveness of corrective actions taken by management following previous audit recommendations, ensuring long-term improvements in control systems.
- Established a positive work environment that encouraged collaboration among team members while maintaining high levels of productivity.
- Developed strong relationships with key stakeholders across various departments, fostering trust and open lines of communication during audits.
- Mentored junior auditors, fostering professional growth and improving overall team performance.
Area Accounts Receivable
Majid Al Futtaim Group / Accor Group of Hotel
03.2010 - 04.2015
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
Accounts Receivable Clerk
Al Habtoor Hospitality
10.2008 - 02.2010
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Cost Controller
Metropolitan Hotel Dubai
02.2004 - 09.2008
- Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
- Improved cash flow management by closely tracking accounts payable/receivable activities and facilitating timely payments collections.
- Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
- Collaborated with various departments to identify opportunities for cost reduction and process improvement.
Front Office Cashier
Metropolitan Palace Hotel
09.2001 - 01.2004
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported overall hotel revenue goals by recommending upgrades or additional services based on guest preferences.
- Resolved guest concerns promptly, resulting in heightened levels of guest satisfaction and loyalty.
- Expedited check-in and check-out processes by proficiently utilizing the hotel''s management software.
- Assisted in reducing discrepancies by performing accurate daily cash reconciliations.
- Managed high-volume cash transactions for seamless customer experiences during peak hours.
- Streamlined front office operations by implementing effective cash handling procedures.
Food & Beverage Cashier
Metropolitan Palace Hotel
10.1998 - 08.2001
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
- Streamlined the ordering process for increased accuracy and reduced wait times.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Engaged customers to help create superior food and beverage experience.
- Provided correct change to customers while following cash handling policies and procedures.
Education
Associate of Applied Science - Computer System Design And Programming
AMA Computer College
Iligan, Province Of Lanao Del Norte, Philippines 04.2001 -
Skills
Internal controls Teamwork
Interests
Timeline
Auditor Supervisor
Saroju's Frmview Hotel
04.2023 - 11.2024
Area Accounts Receivable
Majid Al Futtaim Group / Accor Group of Hotel
03.2010 - 04.2015
Accounts Receivable Clerk
Al Habtoor Hospitality
10.2008 - 02.2010
Cost Controller
Metropolitan Hotel Dubai
02.2004 - 09.2008
Front Office Cashier
Metropolitan Palace Hotel
09.2001 - 01.2004
Associate of Applied Science - Computer System Design And Programming
AMA Computer College
04.2001 -
Food & Beverage Cashier
Metropolitan Palace Hotel
10.1998 - 08.2001
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