Arlene Navarrette Galino
#46D Duhat street, Brgy. Balingasa, Quezon City
Summary
Seeking opportunities to acquire valuable experience within a reputable organization while enhancing professional skills and knowledge. Experienced in overseeing daily operations and ensuring smooth, efficient service. Delivering exceptional customer experiences while managing staff and resolving issues swiftly. Consistently maintaining high standards and fostering positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Services - Duty Manager
4CS Manpower Services
Clark Freeport Zone, Pampanga City
01.2024 - 07.2025
- Resolved customer complaints efficiently, enhancing guest satisfaction.
- Led staff to deliver exceptional customer service, ensuring adherence to quality standards.
- Responded to guest requests and complaints with a professional and polite manner to increase customer satisfaction.
- Coordinated with housekeeping and maintenance departments to maintain high standards of cleanliness and functionality in guest rooms.
- Implemented customer feedback to enhance services and facilities.
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Assessed office supply needs, placing orders in a timely manner to prevent shortages and maintain workflow.
Administrative Officer
Global Comfort Group Corporation
EDSA, Cubao, Quezon City
10.2021 - 01.2025
- Efficiently handled calls and emails, recording accurate messages, and following up promptly on inquiries.
- Maintained organized file systems for streamlined access by staff members.
- Monitored office supply inventory, placing orders to prevent disruptions.
Front of House Partner
Buffalo's Wings N' Things
Taft Avenue, Malate, Manila
07.2019 - 08.2020
- Coordinated inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints using calm communication and effective problem-solving.
- Handled cash transactions efficiently to ensure accurate payment processing.
Cashier
Jollibee Food Corporation
Sangandaan, Caloocan City
07.2013 - 01.2014
- Managed cash transactions, ensuring accuracy and efficiency in payment processing.
- Maintained orderly and clean checkout areas to enhance customer experience.
- Assisted customers with knowledgeable product recommendations, facilitating informed purchasing decisions.
Student Assistant
World Citi Colleges North Manila
Caloocan City
07.2011 - 10.2011
Education
Bachelor of Science - Tourism Management
WCC Aeronautical And Technological College
Caloocan City06-2019
Secondary Level -
WCC Aeronautical And Technological College
Caloocan City04-2010
Primary Level -
WCC Aeronautical And Technological College
Caloocan City04-2006
Skills
- Guest relations management
- Customer service
- Staff management
- Operations coordination
- MS Excel
- MS PowerPoint
- MS Word
- Outlook email system
Personal Information
- Single
- 32 yrs old
- September 30, 1993
- Height: 5'4
- Weight: 65 kg
- Citizenship: Filipino
- Religion: Catholic
Attributes
- Team Player
- Self Motivated
- Passionate
- Energetic
- Flexible
- Adaptable
- Trustworthy
Seminars and Trainings
- Travel Ventures 09-10-2016
- Oasis Pavillion, Aurora Blvd., San Juan, Metro Manila
- IBUZZ Travel and Tours MIHCA 11-29-2016
- Times Plaza Building, Taft Avenue, Ermita, Manila
- Career Orientation Seminar in the Cruise Line Industry, MIHCA 11-29-2016
- Times Plaza Building, Taft Avenue, Ermita, Manila
- Zabdiel International Travel and Tours Inc. 11-19-2018
- J. Fajardo street, Sampaloc, Manila City
- 300 Hours of On-The-Job Training in Front Desk and Reservation Package Department (International and Domestic)
References
- Geoffrey John C. Ibañez, Site Study Coordinator, UP-PGH, Room 2, Clinic Research Facility, Department of Pediatrics, Philippine General Hospital, Taft Avenue, Ermita, Manila, +63 2 247 0782 / +63917 - 512 - 7611
- Darlyn A. Halili, Country Manager, Advanced C4 Solution, Inc., Clark Freeport Zone, Pampanga City, +63997 – 785 – 77882
Certification
I hereby certify that the above-stated information is true and correct.
Timeline
Guest Services - Duty Manager
4CS Manpower Services
01.2024 - 07.2025
Administrative Officer
Global Comfort Group Corporation
10.2021 - 01.2025
Front of House Partner
Buffalo's Wings N' Things
07.2019 - 08.2020
Cashier
Jollibee Food Corporation
07.2013 - 01.2014
Student Assistant
World Citi Colleges North Manila
07.2011 - 10.2011
Bachelor of Science - Tourism Management
WCC Aeronautical And Technological College
Secondary Level -
WCC Aeronautical And Technological College
Primary Level -
WCC Aeronautical And Technological College