Arlene Jumauan
Virtual Assistant/Database Manager
Iloilo City
Summary
I am an experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software like mojo.
Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
ISA/VA/Database Manager
Teamdriven Real Estate, Keller Williams
Las Vegas, NV
09.2013 - 09.2022
- Cold Calling - call people around the neighborhood of newly listed property or just sold property for possible buyers or sellers of home.
- Appointment Setter - responsible for calling leads and setting up meeting with the agents.
- Calendar Manager - responsible for booking or setting up important task on the agents' calendars
- Database Manager - responsible for inputting of leads in the CRM and nurturing the leads from new to hot leads. Do follow up[ calls on behalf of the agents. Cleaning up past to dos and non recent tasks. Sending mass emails or texts.
- First point of contact of new leads coming from website then qualify for nurturing or send to agents if lead is ready to transact immediately.
- Does general admin tasks such as researching info from website, processing documents in docusign for referral transaction, and sending updates on excel.
Customer Service Representative
Teletech Company – Iloilo (Call Center)
Iloilo City
03.2010 - 11.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Technical Support Representative
EPLDT Ventus/Parlance Systems Inc./INSPIRO
Iloilo City
06.2005 - 01.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Arts - English
West Visayas State University
Iloilo City 06.1995 - 04.1999
High School Diploma -
University of San Agustin
Iloilo City Philippines 06.1991 - 04.1995
Skills
Administrative support
Database Management
Compiling data
Spreadsheet management
Outbound and inbound calls
Scripted calls
Effective prospecting
Cold Calling
Account management
Fluency in [English]
Appointment Scheduling
Results-driven
Timeline
ISA/VA/Database Manager
Teamdriven Real Estate, Keller Williams
09.2013 - 09.2022
Customer Service Representative
Teletech Company – Iloilo (Call Center)
03.2010 - 11.2011
Technical Support Representative
EPLDT Ventus/Parlance Systems Inc./INSPIRO
06.2005 - 01.2010
Bachelor of Arts - English
West Visayas State University
06.1995 - 04.1999
High School Diploma -
University of San Agustin
06.1991 - 04.1995