Arlene Jumauan
Virtual Assistant/Database Manager
Iloilo City
Summary
I am an experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software like mojo.
Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
ISA/VA/Database Manager
Teamdriven Real Estate, Keller Williams
Las Vegas, NV
09.2013 - 09.2022
- Cold Calling - call people around the neighborhood of newly listed property or just sold property for possible buyers or sellers of home.
- Appointment Setter - responsible for calling leads and setting up meeting with the agents.
- Calendar Manager - responsible for booking or setting up important task on the agents' calendars
- Database Manager - responsible for inputting of leads in the CRM and nurturing the leads from new to hot leads. Do follow up[ calls on behalf of the agents. Cleaning up past to dos and non recent tasks. Sending mass emails or texts.
- First point of contact of new leads coming from website then qualify for nurturing or send to agents if lead is ready to transact immediately.
- Does general admin tasks such as researching info from website, processing documents in docusign for referral transaction, and sending updates on excel.
Customer Service Representative
Teletech Company – Iloilo (Call Center)
Iloilo City
03.2010 - 11.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Technical Support Representative
EPLDT Ventus/Parlance Systems Inc./INSPIRO
Iloilo City
06.2005 - 01.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Arts - English
West Visayas State University
Iloilo City 06.1995 - 04.1999
High School Diploma -
University of San Agustin
Iloilo City Philippines 06.1991 - 04.1995
Skills
Administrative support
undefinedTimeline
ISA/VA/Database Manager
Teamdriven Real Estate, Keller Williams
09.2013 - 09.2022
Customer Service Representative
Teletech Company – Iloilo (Call Center)
03.2010 - 11.2011
Technical Support Representative
EPLDT Ventus/Parlance Systems Inc./INSPIRO
06.2005 - 01.2010
Bachelor of Arts - English
West Visayas State University
06.1995 - 04.1999
High School Diploma -
University of San Agustin
06.1991 - 04.1995
Similar Profiles
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Sara KingSara King
Licensed Executive Assistant/Transaction Coordinator at Deb Taylor Real Estate - Keller Williams Realty PartnersLicensed Executive Assistant/Transaction Coordinator at Deb Taylor Real Estate - Keller Williams Realty Partners
Richard A. LamboRichard A. Lambo
Independent Real Estate Agent at Keller Williams Real EstateIndependent Real Estate Agent at Keller Williams Real Estate