Arlene Joy G. Natan
Muntinlupa City
Summary
Seeking a challenging role to contribute to company success, expand knowledge, enhance strengths, and capabilities. Looking for comprehensive guidance and training for career advancement within the organization. Excited about the opportunity to grow professionally and make a meaningful impact on the team.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Filinvest Alabang
06.2017 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Ensures quality validation and review of complete Buyer-supplied documentary requirements prior to sales acceptance and booking.
- Conforms and complies on booking error minimization and sales return reduction procedures without sacrificing the quality of a sale.
- Executes tagging and sales reservation booking in the system and complies with the existing booking policies and procedures.
- Negotiates, assists and provide realistic response to buyer, sellers, agents, brokers and internal customers on reservation-related inquiries and requests and received through walk-in, voice and electronics means.
- Ensures accurate and real time checking on unit availability status, pricing scheme, financing scheme and seller affiliation in the system.
- Participates in compliance and resolution in service ticket number compliance within the acceptable turn around time.
- Sorts and send official receipts to clients on a monthly for Filigree clients and quarterly for other brands.
- Assist walk-in customers as needed.
- Performs other tasks that maybe assigned from time to time.
Education
Business Administration - Marketing Management
Pamantasan ng Lungsod ng Muntinlupa
06.2017
Skills
- Team leadership
- Effective communication
- Prioritization and scheduling
- Results-driven
- Effective communication and collaboration skills
- Skilled in Word, Excel, and PowerPoint
- Integrity-driven and organized
- Customer service
- Sales team assistance
- Goals and performance
- Sales reporting
Accomplishments
- Completed the online Operations Anti-Money Laundering Act and passed the AMLA Learning Assessment conducted by the Operations Technical Training Department on Oct 13, 2021.
- Yearly Part of Level-up
- Been part of the time beater since 2017
Timeline
Sales Supervisor
Filinvest Alabang
06.2017 - Current
Business Administration - Marketing Management
Pamantasan ng Lungsod ng Muntinlupa
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