Arlene Jocson
Makati City,Philippines/ Metro Manila
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
SA Kent
BSB, Brunei
08.2023 - 05.2026
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared range of written communications, documents and reports.
Audit Staff
House of Franchise Inc
Makati City, Philippines
11.2018 - 01.2020
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Handled photocopying documents, updating files and faxing communications for staff.
- Processed invoices, expense reports, and payments to support financial administration tasks.
- Updated and managed database systems to ensure accurate record-keeping.
- Assisted with the preparation of reports and presentations to support management decision-making.
- Conducted inventory audits, identifying discrepancies and implementing corrective measures to maintain stock accuracy.
- Handled confidential documents with discretion to protect sensitive information.
- Improved access to information by helping to strengthen internal document control practices.
- Safeguarded sensitive and confidential data in compliance with security best practices.
Education
Bachelor of Science - Business Management
Jose Rizal University
Mandaluyong01-2007
Skills
- Customer service
- Document management
- Records management
- Time management
- Team collaboration
- File organization
- Positive attitude
- Self-motivation
Languages
English
Upper Intermediate
B2
Timeline
Administrative Coordinator
SA Kent
08.2023 - 05.2026
Audit Staff
House of Franchise Inc
11.2018 - 01.2020
Bachelor of Science - Business Management
Jose Rizal University