Microsoft Office
ARLENE JIMENEZ
PROJECT DEVELOPMENT OFFICER
ZAMBOANGA CITY
Summary
Well-trained Assistant Restaurant Manager promoting 7 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Assistant Restaurant Manager
Fresh N' Famous Foods Inc.Greenwich
02.2015 - 09.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Established rapport with guests through personalized interactions that led to repeat business.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw food preparation and monitored safety protocols.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Developed and implemented strategies to improve revenue and profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cashier and Guest Service Assistant
Fresh N'Famous Foods Inc-Chowking
01.2013 - 06.2013
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
Cashier and Guest Service Assistant
Bella Foods Inc-Chowking
05.2012 - 11.2012
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Cashier and Guest Service Assistant
Fresh N' Famous Foods Inc-Greenwich
08.2009 - 12.2009
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Hotel And Restaurant Management
Zamboanga State College of Marine Sciences & Tech.
Zamboanga City, Philippines 04.2001 -
Skills
Inventory Control
Interpersonal and written communication
Food and beverage knowledge
Restaurant Operations
Shift Management
Food Safety Compliance
Sales and Marketing
POS system knowledge
Training and mentoring
Customer Assistance
Staff Training and Development
Staff Supervision
Portion Control
Employee Supervision
Kitchen staff coordination
Accomplishments
· I have been consistently graded with “Very Satisfactory” in our Individual Performance Appraisal
· Recognition Award for Speed in Excellence 2021 and 2022
· Created an employee incentive program that resulted in an increase in staff productivity and sales
Additional Information
Currently serving as a Project Development Officer at the Department of Social Welfare and Development(DSWD) in the Philippines, I am actively seeking opportunities overseas to further enhance my skills within the food and beverage industry, a field that truly resonates with my passion.
Software
POSIFLEX POS Terminal
Visual Quick Food Back Office System
SAP Enterprise Resourcing Platform (ERP)
Interests
I enjoy organizing events and executing them to a high quality, specially organizing such special events like birthdays and gatherings In my off time, I enjoy spending time watching movies, playing games, and karaoke with friends and family
Timeline
Assistant Restaurant Manager
Fresh N' Famous Foods Inc.Greenwich
02.2015 - 09.2022
Cashier and Guest Service Assistant
Fresh N'Famous Foods Inc-Chowking
01.2013 - 06.2013
Cashier and Guest Service Assistant
Bella Foods Inc-Chowking
05.2012 - 11.2012
Cashier and Guest Service Assistant
Fresh N' Famous Foods Inc-Greenwich
08.2009 - 12.2009
Bachelor of Science - Hotel And Restaurant Management
Zamboanga State College of Marine Sciences & Tech.
04.2001 -