Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Arlene De Las Alas
Realtime Analyst
Cainta
Summary
Overview
12
years of professional experience
Work History
Accenture IncMandaluyong
Realtime Analyst
07.2017 - Current
Job overview
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Spearheaded the development of new forecasting models, resulting in more accurate predictions of future call volumes and staffing needs.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Created and optimized records management strategies to coordinate and protect information.
Accenture IncMandaluyong
Program Coordinator
04.2014 - 07.2017
Job overview
- Scheduled and monitored programming to air content as planned.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
Accenture IncMandaluyong
Project Manager
07.2013 - 04.2014
Job overview
- Developed and implemented project plans and budgets to ensure successful execution.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Sykes Asia Incorporated
Project Implementation Coordinator
12.2012 - 07.2013
Job overview
- Arranged travel and accommodation for team members and project partners.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Streamlined project implementation processes by identifying inefficiencies and recommending improvements.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Startek
Level II Technical Support
02.2012 - 12.2012
Job overview
- Assisted in the training of new staff members, sharing expertise on best practices in the fieldwork setting.
- Provided education on self-care strategies, empowering patients to take an active role in their own recovery process.
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Implemented goal-oriented approaches to therapy sessions, motivating patients towards meaningful progress milestones.
Education
Southeast Asian College IncorporatedQuezon, City
Bachelor Of Science from Nursing
10.2007
University Overview
World Citi CollegesQuezon City
Bachelor Of Science from Nursing
10.2007
University Overview
Cainta Catohlic CollegeCainta, Rizal
03.2002
University Overview
Skills
Spreadsheet expertise
Timeline
Realtime Analyst
Accenture Inc
07.2017 - Current
Program Coordinator
Accenture Inc
04.2014 - 07.2017
Project Manager
Accenture Inc
07.2013 - 04.2014
Project Implementation Coordinator
Sykes Asia Incorporated
12.2012 - 07.2013
Level II Technical Support
Startek
02.2012 - 12.2012
Southeast Asian College Incorporated
Bachelor Of Science from Nursing
World Citi Colleges
Bachelor Of Science from Nursing
Cainta Catohlic College
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