ARLENE CLARES E. MALINAO
Cagayan de Oro City
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Aerolase Corporation
Newyork
06.2023 - Current
- Performed diverse activities, allowing the client to concentrate on crucial executive engagements.
- Help clients with setting appointments, sending emails, and replying to customer and vendor inquiries and issues quickly and effectively.
- Completed day-to-day duties accurately and efficiently.
Teacher
University of Science and Technology of Southern Philippines
CLAVERIA
07.2018 - 11.2025
- Conducted lectures, seminars, tutorials, workshops and laboratory sessions.
- Applied creative instruction methods to promote student learning objectives.
- Collaborated with professors to manage education projects from start to finish.
Customer Service Representative
Resolved CX
Davao City
08.2021 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Teleperformance
Cagayan De Oro City
09.2019 - 11.2021
- Provided product knowledge to customers on a variety of merchandise.
- Answered customer inquiries regarding store policies, products, and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Secondary Education
Liceo De Cagayan University
Kauswagan, Cagayan De Oro City03-2018
High School Diploma -
MISAMIS ORIENTAL STATE COLLEGE OF AGRICULTURE AND
Claveria, Misamis Oriental03-2014
Skills
- Email management
- Calendar scheduling
- Customer service
- Team collaboration
- Attention to detail
Timeline
Virtual Assistant
Aerolase Corporation
06.2023 - Current
Customer Service Representative
Resolved CX
08.2021 - 09.2025
Customer Service Representative
Teleperformance
09.2019 - 11.2021
Teacher
University of Science and Technology of Southern Philippines
07.2018 - 11.2025
Bachelor of Science - Secondary Education
Liceo De Cagayan University
High School Diploma -
MISAMIS ORIENTAL STATE COLLEGE OF AGRICULTURE AND
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