ARLENE ALCAZAR
Sta Rosa City,CALABARZON
Summary
Detail-Oriented Professional experienced in managing processes with precision and efficiency. Contributed to business success through data-driven insights that supported decision-making and sustainable growth. Focused on optimizing processes and enhancing team objectives while maintaining high standards of accuracy, professionalism, and confidentiality.
Overview
14
14
years of professional experience
Work History
Management Coordinator
BLPM, Akian
05.2023 - 07.2026
- Monitored work orders from creation to completion, ensuring timely progress and effective resolution for owners and tenants
- Scheduled and coordinated contractors/vendors, tracking assignments and status to maintain service quality and meet deadlines
- Facilitated communication with owners and tenants to address requests and secure owner approvals
- Managed claims coordination with home warranty providers to streamline service delivery
- Improved workflow efficiency by implementing standard operating procedures across teams.
- Delivered top-notch results consistently by aligning objectives with organizational goals, setting clear expectations, and measuring performance regularly.
- Coordinated maintenance operations in property management for 3 years
Virtual Assistant /Customer Service Representative
Frontstepsservices, CIMS,
06.2020 - 06.2023
- Engaged with customers via telephone, chat, and email to deliver accurate information and address inquiries.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed scheduling and calendar organisation to optimize executive time efficiency.
- Maintained and organised CRM data to ensure up-to-date information and ease of access.
- Drafted and sent business correspondence to clients and partners, transcription, and data entry.
- Facilitated cross-departmental communication to improve collaboration and streamline workflow.
Customer Service Representative
Sprint
06.2014 - 06.2020
- Managed high-volume homeowner and HOA inquiries via phone and email, providing accurate guidance on accounts, payments, fees, policies, and portal access
- Processed ACH, checking/savings, debit, and credit card payments, managing scheduling, modifications, and resolution of billing issues to enhance customer satisfaction
- Processed ACH, checking/savings, debit, and credit card payments, managing scheduling, modifications, and resolution of billing issues
- Served as customer service representative in property management for 2 years and 7 months and telecommunications for 7 years, addressing diverse customer needs
- Organised and maintained homeowner and association records through account research, documentation, file uploads, and data migration into Vantaca, ensuring data accuracy and accessibility
Collection Associate
Barclays , Macys
03.2012 - 06.2014
- Worked as a collection associate in a financial firm for two years, facilitating effective debt recovery and customer engagement.
- Resolved inquiries, disputes, and unauthorized charges through active listening and accurate information, fostering customer trust.
- Processed checking and savings payments, took phone orders, and upsold services, applying discounts to elevate customer satisfaction.
- Assisted customers in setting up their accounts efficiently via phone and online platforms., online registration, and password reset processes for callers.
- Maintained strict confidentiality and adherence to HIPAA guidelines
Education
Bachelor of Science - Nursing
Laguna College
San Pablo City01-1991
Skills
- Property management
- Property administration
- CRM software management
- Data analysis
- Client engagement
- Tenant outreach
- Lead conversion strategies
- Calendar management
- Workload management
- Task management
- Digital communication
- Phone and email communication
- Account reconciliation
- Client relations
- Teamwork
- Problem-solving
- Problem resolution
- Active listening
- Online research
Timeline
Management Coordinator
BLPM, Akian
05.2023 - 07.2026
Virtual Assistant /Customer Service Representative
Frontstepsservices, CIMS,
06.2020 - 06.2023
Customer Service Representative
Sprint
06.2014 - 06.2020
Collection Associate
Barclays , Macys
03.2012 - 06.2014
Bachelor of Science - Nursing
Laguna College