Arlene Adriatico
Manila
Summary
Proven customer service professional with extensive call center experience, notably at FOUNDEVER (Formerly Sitel Phil), where I excelled in complaint handling and customer focus. Demonstrated ability to improve customer satisfaction through active listening and prompt issue resolution. Eager to apply my customer service skills and a keen willingness to learn in a dynamic environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
CSR
FOUNDEVER (Formerly Sitel Phil)
Ortigas, Pasig City
02.2016 - 03.2024
- Assisting customers thru chat/calls regarding their existing telco account, answer billing issues and upsell.
_ Handle customer health querries.
Customer Sales Support Representative
Agent Works Contact Solutions
Tomas Morato Q.C
07.2009 - 01.2016
- Implemented feedback from clients to improve products and services through survey
- Improved overall customer experience with attentive service and prompt issue resolution.
Supervisor Trainee
Executive Channels Research Corp
Quezon City
01.2003 - 12.2007
- Assisted in leading each shift by delegating duties and assigning specific tasks to Number employees.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
Education
Office Management - Secretarial Studies And Office Administration
Cora Doloroso Career Centre
Taft, Manila11.1987
AB Masscom - Radio And Television Broadcasting
CENTRO ESCOLAR UNIVERSITY
Mendiola, Manila10.1986
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Active Listening
- Willing to learn more
Languages
Malay, English, Tagalog
Beginner (A1)
Timeline
CSR
FOUNDEVER (Formerly Sitel Phil)
02.2016 - 03.2024
Customer Sales Support Representative
Agent Works Contact Solutions
07.2009 - 01.2016
Supervisor Trainee
Executive Channels Research Corp
01.2003 - 12.2007
Office Management - Secretarial Studies And Office Administration
Cora Doloroso Career Centre
AB Masscom - Radio And Television Broadcasting
CENTRO ESCOLAR UNIVERSITY