Arlene Acantilado
Naga City,Camarines Sur
Summary
Experienced in delivering exceptional customer service and resolving issues promptly. Effective communication and collaboration skills drive high levels of customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
CSR - Sales Agent
QUANTRICS ENTERPRISES, INC.
Triangulo, Naga City, Philippines
03.2025 - Current
- Efficiently managed inbound customer service calls, resolving queries and complaints to maintain satisfaction levels.
- Maintained accurate records of customer interactions, documenting inquiries, comments, and resolutions for future reference.
- Oversaw payment processing, invoicing, and collections tasks to ensure timely transactions.
- Provided support by addressing billing inquiries and resolving disputes related to collections and billing.
- Processed sales transactions, product orders, and service upgrades with precision.
- Identified upselling and cross-selling opportunities to drive revenue growth and strengthen client relationships.
Technical Support Representative
SUTHERLAND GLOBAL SERVICES PHILIPPINE INC.
Provincial Capitol Complex Cadlan Pili, 4418, IT Park , Philippines
11.2022 - 12.2024
- Installed and configured applications, including anti-virus software, for clients.
- Maintained extensive product knowledge to address technical queries effectively.
- Provided technical assistance via phone, email, and chat, ensuring efficient issue resolution.
- Conducted remote troubleshooting to identify and resolve technical problems.
- Monitored network security to identify vulnerabilities and implement protective measures.
Data Encoder
FAST Logistics Corporation
Alabang, Muntinlupa, Philippines
08.2021 - 10.2022
- Entered data into database systems with high accuracy and attention to detail.
- Organized files, faxed reports, and scanned documents into document management system.
- Identified data entry errors and reported issues to supervisors for timely resolution.
Quality Assurance Assistant
NEXPERIA Semiconductors
Cabuyao, Laguna, Philippines
08.2016 - 07.2021
- Documented inspection findings to quantify defects and ensure accurate records.
- Conducted routine inspections and quality tests to confirm compliance with regulatory standards.
- Generated reports on findings to support senior leadership in operational enhancements.
Education
Computer Science
Asian Institute of Computer Studies
Calamba City 06.2014 - 03.2016
PC Operations
Calamba Manpower Development Center (TESDA)
Calamba City 09.2012 - 12.2012
Skills
- Computer proficiency
- Analytical problem solving
- Sales and billing administration
- Data management
- Customer relationship management
- Technical support
Timeline
CSR - Sales Agent
QUANTRICS ENTERPRISES, INC.
03.2025 - Current
Technical Support Representative
SUTHERLAND GLOBAL SERVICES PHILIPPINE INC.
11.2022 - 12.2024
Data Encoder
FAST Logistics Corporation
08.2021 - 10.2022
Quality Assurance Assistant
NEXPERIA Semiconductors
08.2016 - 07.2021
Computer Science
Asian Institute of Computer Studies
06.2014 - 03.2016
PC Operations
Calamba Manpower Development Center (TESDA)
09.2012 - 12.2012