Arleene Cestina
Taguig,Metro Manila
Summary
Delivers compassionate patient support while maintaining dignity, confidentiality and respect in care settings. Assists with medication monitoring, care documentation and personal support to uphold safe, accurate and attentive service. Builds trusting relationships through clear communication and a calm reassuring approach. Delivers effective support across customer service and technical environments through clear communication and careful problem-solving. Uses a patient, respectful approach to help people feel heard, informed and supported. Applies sound judgement, organisation and attention to detail to meet service standards and protect quality.
Overview
24
24
years of professional experience
Work History
Healthcare Associates
Liberty Medical Philippines
04.2017 - 07.2017
- Assisted patients in ordering and monitoring medication under doctor supervision, adhering to strict healthcare guidelines to ensure patient safety.
- Built strong , trusting relationships with patients by providing continuous support and delivering best possible care.
- Fostered strong patient relationships by proactively attending to needs and providing consistent support.
- Facilitated respectful dialogue with patients to enhance comfort and trust, upholding dignity and respect for individuals in care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Customer Support Representative
Transworld Systems Incorporated
06.2012 - 05.2015
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with collection-related inquiries, ensuring timely resolution of feedback and complaints.
- Fostered positive customer relationships through engaging telephone conversations, enhancing overall customer satisfaction.
- Tailored communication style by learning a different language to suit diverse customer needs and preferences ensuring clarity and understanding.
- Conducted outbound calls to gather customer feedback, enhancing service delivery based on insights received.
Instructor in Information Technology
Datamex Computer School
06.1993 - 03.2012
- Developed comprehensive lesson plans incorporating innovative teaching methodologies to enhance learning outcomes.
- Utilised hands-on curriculum and other teaching methods to educate students.
- Developed guides and course materials focused on reinforcing lecture information and helping students learn.
- Simplified complex theory through clear, relevant teachings.
- Facilitated interactive workshops on effective communication skills, bolstering participant confidence and abilities.
- Observed developments in teaching methods and technologies to innovate current practices.
- Encouraged students to persevere with difficult tasks to prepare for later learning.
- Counselled students working through educational, personal and behavioural problems.
Technical Support Representative
Telus International Philippines Inc.
11.2007 - 03.2009
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Utilised diagnostic tools and software to swiftly identify the root cause of technical issues, expediting problem resolution.
- Diagnosed system and software malfunctions, guiding users through step-by-step solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Offered guidance on installation, configuration, and upgrade processes for software and hardware.
- Used remote access to navigate and link to customer computers.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Collaborated with technical teams to escalate complex issues and track resolution progress.
- Tailored support and advice to non-technical users, enabling them to utilise technology more effectively and confidently.
Education
Tesda Qualifications Certificate - Spanish Language
Technical Education Skills Development Authority
Taguig01-2014
Higher National Diploma - Computer Software Programming
Datamex Institute of Computer Technology
Makati City, 0001-1993
Skills
- Patient care
- Care coordination
- Medical documentation
- Health and safety
- Medical confidentiality
- Patient engagement
- Patient education
- Palliative care
- Active listening
- Compassionate communication
- Personal care tasks
- Effective multitasking
- Decision making
- Calm under pressure
- Communication skills
- Positive attitude
Timeline
Healthcare Associates
Liberty Medical Philippines
04.2017 - 07.2017
Customer Support Representative
Transworld Systems Incorporated
06.2012 - 05.2015
Technical Support Representative
Telus International Philippines Inc.
11.2007 - 03.2009
Instructor in Information Technology
Datamex Computer School
06.1993 - 03.2012
Tesda Qualifications Certificate - Spanish Language
Technical Education Skills Development Authority
Higher National Diploma - Computer Software Programming
Datamex Institute of Computer Technology