ARLEEN MAE CANLAS

I currently lead a talented team of 30 executive assistants who support internal partners and executives. I ensure each team member consistently delivers excellent client service while meeting our established service-level agreements. I focus on coaching, performance management, and fostering a collaborative team environment. I also actively engage in project management initiatives—planning, organizing, and delegating tasks to drive quality outcomes and support strategic goals.

I served as the GMEI Operations Lead, overseeing a team responsible for processing and validating Legal Entity Identifier (LEI) data. I ensured team adherence to data quality standards set by the accreditor, monitored performance against volume targets, handled client escalations, and provided regular coaching and feedback to drive continuous improvement. I also supported daily operations by monitoring workflow, identifying process gaps, and contributing to solutions that enhanced efficiency and data accuracy.

I managed a team of interview schedulers, ensuring the accuracy and quality of scheduled interviews while actively monitoring and clearing backlogs to maintain operational efficiency.

I served as HR Operations Manager overseeing two teams—Workforce and Assignment Administration, and Reward Administration—comprising a total of 25 team members. I was responsible for guiding team performance, ensuring timely and accurate case processing, and meeting all operational metrics and service level agreements. I also facilitated collaboration with key stakeholders and centers of expertise, fostering a strong cross-functional working environment. I also supported operations by managing HRIS employee data transactions (including hiring, updating, and terminating records) and overseeing the execution of the global compensation cycle, including annual incentive bonuses and salary increases. I ensured that all tasks were aligned with internal controls, data accuracy standards, and global HR policies.

I managed a team of 25 HR professionals responsible for maintaining HRIS employee data, including hiring, updating, and terminating records. Took on additional responsibility for handling compensation-related transactions, such as managing the global annual salary increase and bonus processes for Pearson employees. Ensured that all cases were processed accurately, on time, and in compliance with performance standards and operational metrics.

I led a team of 10 employees responsible for processing onboarding and offboarding transactions in the HRIS system, ensuring accuracy, compliance, and timely execution of all employee lifecycle activities.

I started as an HR Administrator at Pearson Management Services Philippines, Inc., a startup shared services center based in Sheridan Corner, Mandaluyong City. Responsibilities included processing onboarding, offboarding, and employee data changes within the HRIS system.

I worked as an HR Administrator in Ericsson Telecommunications, Inc. located at McKinley Hill, Taguig City. Various tasks done include generating HR reports from SAP, assessing and clarifying HR report updates and requests from clients, and dispatching tasks to team members.

I supported the HR coordinators by assisting with various administrative tasks, including organizing a job fair for recruitment, encoding employee compensation and benefits data, updating and maintaining personnel files, and coordinating the company’s summer outing.