Arlee Maeryll Losanta

As a Fulfillment Analyst at Trafilea, the main goal is to focus on optimizing the order management processes to enhance overall customer experience. This role involves analyzing order patterns and identifying areas for improvement to streamline operations. Collaboration with cross-functional teams is essential to ensure a seamless flow of information and efficient order fulfillment. Additionally, effective communication skills are employed to present findings and recommendations to key stakeholders.

• Analyzed order fulfillment processes to identify inefficiencies and implement improvements.
• Send daily report of all backlogs, including delayed shipments, backorders, address issues and other errors to reduce negative impact on customers and the business.
• Collaborated with various teams to enhance coordination and operational flow and ultimately, avoid negative customer experience.
• Regularly communicated insights and strategies to management to support decision-making and maximize team efficiency.
• Utilized data analysis tools to track daily and weekly performance metrics and support senior management with comprehensive reports and actionable insights.

In the role of Customer Experience Specialist at Trafilea, a strong emphasis was placed on delivering exceptional service to clients. Responsibilities included addressing customer inquiries and resolving issues promptly while maintaining a high level of satisfaction. Engaging with customers to understand their needs and preferences allowed for tailored solutions. Additionally, feedback was gathered to improve improve customer engagement and loyalty.

• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
• Provided personalized service, anticipating customer needs and offering tailored solutions.
• Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
• Utilized social media, online chat, and email platforms to deliver outstanding customer experience.

As the Process & Compliance Manager at Devine Care Inc, responsibilities involved overseeing compliance with industry regulations and internal policies. This position required conducting regular audits and implementing corrective actions to mitigate risks. Leadership skills were essential to guide teams in adhering to compliance standards and improving operational processes. Effective communication ensured that all stakeholders were informed and aligned with compliance initiatives.

• Identified opportunities for automation within existing processes, increasing productivity while reducing manual labor costs.
• Reduced process and compliance bottlenecks by identifying areas of improvement and implementing corrective actions.
• Facilitated management initiatives, leading efforts to drive sustainable improvements across the organization.
• Ensured timely completion of audits with diligent preparation and thorough documentation.