Arjayson Solis
Virtual Assistant
Binalonan,PAN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Highly experience Account Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Inside Sales Agent
Vitudesk PH
11.2023 - 03.2024
- Exceeded quarterly revenue targets through persistent outreach efforts targeting key decision-makers within organizations.
- Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
- Supported fellow team members during peak times or absences, maintaining seamless operations within the department.
Account Manager
Virtudesk PH
05.2022 - 11.2023
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Customer Service Representative
Concentrix
04.2011 - 06.2016
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Bachelor of Arts in English -
Pangasinan State University
Urdaneta, Province Of Pangasinan, Philippines 05.2001 -
Skills
Customer Relationship Building
undefinedTimeline
Inside Sales Agent
Vitudesk PH
11.2023 - 03.2024
Account Manager
Virtudesk PH
05.2022 - 11.2023
Customer Service Representative
Concentrix
04.2011 - 06.2016
Bachelor of Arts in English -
Pangasinan State University
05.2001 -
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