ARJAY ROD VERGARA
Rodriguez, Province of Rizal
Summary
Dynamic, career-oriented professional dedicated to continuous improvement and skill acquisition in a collaborative environment. Proven expertise in providing strategic guidance and support to clients, leveraging strong analytical abilities and effective communication to drive innovative solutions. Consistent track record of cultivating robust client relationships while delivering impactful advisory services that enhance organizational success. Committed to contributing positively to institutional goals through proactive engagement and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Advisor
Freight Process Outsourcing Solutions Inc.
Mandaluyong City
08.2024 - Current
- Duties & Responsibilities
- Receive and Promptly Respond to Customer Queries
- Make a continual effort to respond to customers as quickly as possible
- Carefully analyze customer’s question or complaint before following protocol in order to resolve the issue or answer the question
- Document Issues and Resolutions
- Thoroughly document each customer’s question or problem as well as the resulting answer or solution
- Front and Back end systems must be updated correctly after each interaction with a client
- Learn About New Products and Services
- Make an effort to remain up to date on all the products and services that the company offers
- Learn about new products and services through regular trainings & assessments
- Develop Customer Service Solutions
- As first point of contact with customers, agents may be asked and are to provide suggestions which will be consolidated by their Team Leader and will be assessed monthly to improve the organizations customer service
- Identify Product Problems & Website Errors
- Receive multiple queries about the same issues regarding item problems/website errors or any concerns regarding the organization must report the issue to their superior for solution as quickly as possible
Customer Service Staff (Chat Support)
OP-Star Online Shop
Makati City
05.2019 - 04.2024
Admin./Liaison Staff
Maneuver Inc.
Mandaluyong City
09.2018 - 02.2019
Customer Service (Local Delivery Account)
Global Innov8ion Inc.
01.2018 - 08.2018
Utility & Maintenance Staff 2
Global Innov8ion Inc.
02.2016 - 01.2018
Education
Associate - Computer Technology
Bestlink College of the Philippines
01.2015
Secondary - undefined
Jesus J. Soriano National High School
01.2012
Elementary - undefined
Catalunan Grande Elementary School
01.2008
Skills
- Proficient in computer applications
Timeline
Advisor
Freight Process Outsourcing Solutions Inc.
08.2024 - Current
Customer Service Staff (Chat Support)
OP-Star Online Shop
05.2019 - 04.2024
Admin./Liaison Staff
Maneuver Inc.
09.2018 - 02.2019
Customer Service (Local Delivery Account)
Global Innov8ion Inc.
01.2018 - 08.2018
Utility & Maintenance Staff 2
Global Innov8ion Inc.
02.2016 - 01.2018
Secondary - undefined
Jesus J. Soriano National High School
Elementary - undefined
Catalunan Grande Elementary School
Associate - Computer Technology
Bestlink College of the Philippines
References
Available upon request.
Disclaimer
I hereby certify that the above information is true and correct.
PERSONAL BACKGROUND
- Age: 29 years old
- Date of Birth: October 9, 1995
- Place of Birth: Davao City
- Civil Status: Married
- Height: 5’ 1”
- Weight: 55 kgs.
- Citizenship: Filipino
- Religion: Roman Catholic
- Mother’s Name: Gemma T. Adarna
- Father’s Name: Rolando E. Vergara