Arjay Patatag
Business Administration- Marketing Management
Guadalupe Cebu City Philippines
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
6
6
years of professional experience
Work History
Sales Manager/Operations Manager
ACE CYCLEMOTOR TRADING INC. (Yamaha Exclusive Shop)
01.2020 - Current
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed supplier relationships to ensure timely delivery of products and services.
- Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Performed monthly reconciliation of open purchasing orders.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Contributed innovative ideas for improving future orientations based on participant feedback analysis.
ADMIN STAFF/Assistant Manager
FORTH & TAY INC. (International WINE COMPANY)
12.2018 - 01.2020
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
- Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
- Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
- Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
- Coordinated office events and meetings, fostering a positive work environment and team collaboration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science & Business Administration (MARKETING MANAGEMENT), COLLEGE -
University of Cebu-Main Campus
SECONDARY - undefined
Angilan National High school
ELEMENTARY - undefined
Angilan Elementary School
Bachelor of Science & Business Administration (MARKETING MANAGEMENT), COLLEGE - undefined
University of Cebu-Main Campus
SECONDARY - undefined
Angilan National High school
ELEMENTARY - undefined
Angilan Elementary School
Skills
Sales Planning
Personal Information
- Age: 26
- Nationality: Filipino
References
- Pastor Jun Alcover, Cebu City Councilor, 0918-803-8896
- Atty. Elly Espenoza, Lawyer with own Lawfirm, 0917-631-7981
- Ritchie Tindugan, Yamaha Region 7 Regional Manager, 0917-152-1750
Timeline
Sales Manager/Operations Manager
ACE CYCLEMOTOR TRADING INC. (Yamaha Exclusive Shop)
01.2020 - Current
ADMIN STAFF/Assistant Manager
FORTH & TAY INC. (International WINE COMPANY)
12.2018 - 01.2020
Bachelor of Science & Business Administration (MARKETING MANAGEMENT), COLLEGE -
University of Cebu-Main Campus
SECONDARY - undefined
Angilan National High school
ELEMENTARY - undefined
Angilan Elementary School
Bachelor of Science & Business Administration (MARKETING MANAGEMENT), COLLEGE - undefined
University of Cebu-Main Campus
SECONDARY - undefined
Angilan National High school
ELEMENTARY - undefined
Angilan Elementary School
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