ARJAY PARZUELO
Cabuyao, Province Of Laguna
Summary
Accomplished Senior Service Engineer and Radiation Safety Officer at Mettler Toledo Product Inspection, with a proven track record in enhancing system performance and ensuring radiation safety. Expert in technical troubleshooting and interpersonal communication, I have significantly reduced system failures and improved client satisfaction through innovative solutions and exceptional service.
Personable and technically adept, with strong foundation in engineering principles and problem-solving. Proficient in troubleshooting complex systems and implementing effective solutions, with solid grasp of industry-standard tools and techniques. Capable of driving operational efficiency and ensuring high customer satisfaction through reliable service delivery.
Experienced with advanced diagnostic techniques and system maintenance. Utilizes expertise in troubleshooting to ensure optimal equipment performance. Track record of strong technical skills and effective team collaboration to drive consistent results.
Overview
8
8
years of professional experience
Work History
Senior Service Engineer
Mettler Toledo Product Inspection
09.2016 - Current
- Oversaw startup planning and implementation for various product inspection machine for production location.
- Spearheaded root cause analysis initiatives, identifying key areas for improvement within the engineering department.
- Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Devised strategies for minimizing disruptions during server migrations or network upgrades.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
- Mentored new hires on company policies procedures as well as specific job functions related to the Senior Service Engineer role.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Scheduled and implemented maintenance activities for equipment.
- Provided detailed reports on service activities and outcomes to management, enabling informed decision-making processes regarding system improvements.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Streamlined service processes for improved efficiency and reduced downtime in critical systems.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Resolved customer complaints in prompt, polite and professional approach.
- Dismantled defective machines and equipment and installed new or repaired parts.
Radiation Safety Officer
Mettler Toledo Product Inspection
09.2016 - Current
- Investigated incidents involving exposure radiological sources determining root causes initiating appropriate corrective actions minimizing future occurrences.
- Performed dose assessments using appropriate software tools, resulting in optimized protection measures for workers exposed to ionizing radiation.
- Evaluated job tasks for potential exposure risks, leading to targeted training programs that addressed specific hazards.
- Served as the primary contact for all matters related to radiation safety, addressing questions and concerns from staff members.
- Conducted regular inspections for compliance with radiation safety regulations, ensuring a safe work environment.
- Advised on equipment selection, proper shielding techniques, and safety protocols to prevent overexposure during radiological procedures.
Education
Electrical Technology - Registered Master Electrician
Meralco Foundation Institute
Pasig, Metro Manila, PhilippinesSkills
- Field service experience
- Radiation protection
- Remote support
- Incident investigation
- Hardware installation
- Maintenance planning
- Instrument Calibration
- Repair expertise
- Procedure implementation
- System diagnostics
- Software programming
- Electrical engineering
- Decommissioning procedures
- Installations expertise
- Radiation monitoring
- Startup coordination
- Dosimetry management
- Written and verbal communication
- Technical troubleshooting
- Equipment maintenance and repair
- Analytical thinking
- Professionalism
- Data collection
- Interpersonal communication
- X-rays
- Root-cause analysis
- Equipment calibration
Languages
English
Upper intermediate (B2)
Timeline
Senior Service Engineer
Mettler Toledo Product Inspection
09.2016 - Current
Radiation Safety Officer
Mettler Toledo Product Inspection
09.2016 - Current
Electrical Technology - Registered Master Electrician
Meralco Foundation Institute
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