ARJAY LLANO
Taguig, Metro Manila,00
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at TELUS International Philippines. Skilled in CRM proficiency and critical thinking, I excel in resolving complex customer issues, leading to increased repeat business. Recognized for outstanding customer engagement and achieving top performance metrics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Associate Representative
Insurance Support Services International Corp.
02.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Account Representative
Intelogix
02.2024 - 02.2025
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Customer Service Representative IV
TELUS International Philippines
02.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Sykes Asia
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
FAR EASTERN UNIVERSITY
MANILA06-2025
High School Diploma -
Philippine Christian University
Manila06-2021
GED -
Upper Bicutan Elementary School
Taguig, Metro Manila, Philippines03-2015
Skills
- Customer engagement
- Customer service
- CRM proficiency
- Critical thinking
- Data entry
- Microsoft Excel
- Regulatory compliance
- Project management
- Client relations
Certification
- Sales Enablement Certification – HubSpot Academy.
- Certified Subject Matter Expert
Cooking
Passionate and skilled cook with a strong understanding of flavors, techniques, and kitchen efficiency. Dedicated to creating high-quality dishes while maintaining a clean, organized, and collaborative workspace.
Languages
English
Advanced (C1)
CONTACT REFERENCE
Glenn Heart Tuscano
Former Supervisor
09123879658
Tito Laguidao
Former Supervisor
09283831273
Mark Arthur Banaag
Former Professor
09207053599
Timeline
Account Associate Representative
Insurance Support Services International Corp.
02.2025 - Current
Account Representative
Intelogix
02.2024 - 02.2025
Customer Service Representative IV
TELUS International Philippines
02.2023 - 02.2024
Customer Service Representative
Sykes Asia
07.2022 - 02.2023
Bachelor of Science - Business Administration
FAR EASTERN UNIVERSITY
High School Diploma -
Philippine Christian University
GED -
Upper Bicutan Elementary School
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