ARJAY LAWRENCE SANTIAGO
Reports Analyst/Associate, Operation Reporting
Manila
Summary
Diligent Reports Analyst with proven background in generating and analyzing comprehensive reports. Adept at transforming raw data into actionable insights, contributing to strategic decision-making. Demonstrated proficiency in data visualization and advanced Excel techniques.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Reports Analyst/Associate, Operation Reporting
Concentrix
12.2023 - Current
- Collaborated with cross-functional teams to align KPIs and build consistent reporting templates.
- Increased data accuracy by 15% by implementing cross-verification checks in reporting processes.
- Reduced reporting turnaround time by 30% through automation using Excel macros and SQL queries.
- Identified key performance trends that led to a 10% increase in operational efficiency.
Realtime Analyst, WFM
Concentrix
07.2022 - 12.2023
- Analyzed and made recommendations for improvement to achieve service level and occupancy goals
- Reduced agent idle time by 20% through proactive real-time monitoring and schedule adjustments.
- Created daily performance dashboards that improved decision-making speed for team leaders and managers.
Technical Support
Concentrix
06.2019 - 04.2021
- Provided technical support for various software and hardware issues for customers
- Maintained a above average score for six consecutive months by delivering fast and effective support.
Education
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
06.2014 - 04.2022
Skills
- Microsoft Excel
- PowerBI
- Microsft Access
- IEX
Certification
CCNA, Cisco Systems, 2018
Timeline
Reports Analyst/Associate, Operation Reporting
Concentrix
12.2023 - Current
Realtime Analyst, WFM
Concentrix
07.2022 - 12.2023
Technical Support
Concentrix
06.2019 - 04.2021
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
06.2014 - 04.2022
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