Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Ambassador in Paradise Resort Corp
Boracay, Malay, Aklan
03.2023 - Current
Maintained cleaning cart with supplies, such as fresh linens and towels.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Replenished room amenities according to established guidelines.
Provided guests with information on hotel services and room features.
Reported any maintenance issues or damage found in the guest rooms to supervisor.
Kept up-to-date records of items cleaned in each room.
Communicated effectively with team members about daily assignments and task progress.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Furnished guests with clean linens and supplied rooms with toiletries.
Polished and sanitized floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Responded promptly to guest requests for additional supplies or services.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Public Area Attendant
Ambassador in Paradise Resort Corp
Boracay, Malay, Aklan
05.2019 - 03.2023
Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
Checked and replenished amenities in guest rooms and common areas.
Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
Dusted furniture, walls, machines, and equipment in assigned area.
Removed trash from waste receptacles on a regular basis.
Stocked supply closets with necessary items for housekeeping staff.
Sanitized surfaces throughout the hotel with disinfectant spray or wipes.
Provided assistance to guests with luggage when needed.
Followed safety procedures while operating machinery such as vacuums and buffers.
Replenished linens, towels, toiletries in guest rooms daily.
Assisted other departments such as laundry to ensure guest satisfaction.
Reported any maintenance issues or damages to management promptly.
Provided information about services offered by the hotel upon request.
Responded quickly to requests from guests or other departments promptly.
Conducted routine inspections of all public areas to identify potential hazards.
Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
Education
Undergraduate - Hotel Management
Capiz State University
Pontevedra Roxas, Capiz
Skills
Supply Inventory Management
Maintenance Coordination
Meeting Room Preparation
Quality Assurance
Quality Control
Health Standards Compliance
Interpersonal Skills
Customer Inquiry and Response
Time management abilities
Housekeeping
Goal Setting
Adaptability
Continuous Improvement
Flexible Schedule
Guest Services
Guest Request Response
Interpersonal Communication
Team Support and Collaboration
Effective Communication
Languages
Filipino
First Language
English
Intermediate (B1)
B1
References
Kristine Solano
Housekeeping Manager
Ambassador in Paradise Resort
hkambassadorinparadisecom@gmail.com
Ms. Mary Dawn Labordo
HR Officer
Ambassador in Paradise Resort
hr@ambassadorinparadise.com
Timeline
Housekeeping Room Attendant
Ambassador in Paradise Resort Corp
03.2023 - Current
Public Area Attendant
Ambassador in Paradise Resort Corp
05.2019 - 03.2023
Undergraduate - Hotel Management
Capiz State University
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MARRY GRACE DIOSOMARRY GRACE DIOSO
Accounts Payable and Receivable In-charge at Ambassador In Paradise Resort Corp.Accounts Payable and Receivable In-charge at Ambassador In Paradise Resort Corp.