Arjay Dela Jara

- Provide HR and executive support for internal company operations.
- Manage employee onboarding, offboarding, and HR administration.
- Coordinate executive schedules, meetings, and business communications.
- Support recruitment activities, employee relations, and HR compliance.
- Collaborate with leadership on workforce planning and operational initiatives.
- Serve as a liaison between internal departments and external stakeholders.

- Led a team of HR specialists supporting TriNet Zenefits HR operations.
- Managed daily workflow, performance coaching, and team development.
- Ensured timely resolution of employee and HR-related inquiries.
- Monitored service-level agreements (SLAs), quality standards, and productivity metrics.
- Assisted in process improvements and implementation of HR best practices.
- Collaborated with cross-functional teams to support business objectives.

• Developed personalized financial plans for clients, enhancing portfolio performance and satisfaction.
• Conducted comprehensive market analyses to identify investment opportunities, improving client outcomes.
• Collaborated with cross-functional teams to streamline financial processes, resulting in increased operational efficiency.
• Mentored junior advisors, fostering professional development and enhancing team productivity.

As a direct Quality Analyst of Select Home Warranty in New Jersey, I am auditing all calls of the agents to make sure that they are following the call flow.

As a Property Management Virtual Assistant, I am processing lease renewals, Scheduling routine inspections, Arrears and sending notices of breach to the tenants, Processing bills for water, electricity and maintenance, Adding maintenance jobs/Maintenance update and sending job updates.

- Served as the escalation point for Tier 1 support agents handling complex customer issues.
- Utilized advanced troubleshooting tools to diagnose and resolve technical problems.
- Provided technical guidance and support to front-line agents.
- Maintained high customer satisfaction through effective issue resolution and follow-up.
- Documented cases and ensured compliance with quality and performance standards.